Assistant Manager

EssilorLuxottica Group • Lakewood, CO

9d • $22 - $35

About The Position

The Assistant Manager acts as a leader in the absence of or in support of the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. The role represents LensCrafters as a premier destination for vision needs in the community and delivers key performance metrics.

The Assistant Manager supports store performance, business planning, staffing, team leadership, recruiting, training, and compliance. The position requires a flexible schedule, including nights and weekends.

Requirements

• High school graduate or equivalent.
• At least 1 year of management or supervisory experience with direct reports.
• Knowledge of retail operations, processes, and policies.
• Strong basic math skills.
• Familiarity with cash registers, computers, and calculators.
• Strong command of English for written correspondence and oral communication.
• Strong communication and listening skills.
• Demonstrated high level of selling skills.
• Proven ability to solve problems.

Nice To Haves

• College degree or equivalent.
• Previous leadership experience in the retail and customer service industry.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure, if applicable, and/or ABO Certification in non-licensed states.
• Brand Final Inspector Certification.
• Brand Quality, Fitting & Adjusting Program.

Responsibilities

• Deliver quality and improvement to meet or exceed key performance indicators, including comparable sales, sales to plan, conversion, customer count, traffic, store operating profitability, continuity of care, exam growth and retention goals, Net Promoter Score, and current-year objectives.
• Demonstrate understanding of the retail business and apply that knowledge to improve sales and business results; learn and understand competitors and market trends.
• Support the Store Manager in diagnosing business performance and leverage the synergies of Retail, Lab, and Doctor to drive positive results.
• Support store business plans to maximize sales and profit, leverage strengths, and address opportunities for recovery.
• Partner with the Store Manager to lead the team through strong knowledge and skills.
• Provide training and guidance to team members.
• Deliver clear and constructive feedback in a timely manner.
• Inform the Store Manager of situations that may require development or disciplinary action for others.
• Support recruiting, help select a high-caliber team, and create a talent pipeline.
• Follow guidelines to staff the store optimally.
• Maintain pride in store appearance and execute visual directives.
• Strive to maintain positive working relationships with doctors.
• Adhere to and ensure team compliance with Company policies and procedures, and meet or exceed all goals.
• Anticipate problems, explore underlying reasons and root causes, and pursue long-term solutions.
• Perform and understand administrative duties.
• Maintain a safe working environment for all.
• Work a flexible schedule, including nights and weekends.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED