Assistant Manager - Havelock

Excel Fitness•Havelock, NC

8d•Onsite

About The Position

The Assistant Manager plays a crucial role in supporting the General Manager (GM) in the daily operations of the club. This position is responsible for assisting in the planning and implementation of strategies to attract and retain members, ensuring a positive culture aligned with Excel Core Values. Key duties include managing the hiring process, training and developing staff, supervising and motivating the team, monitoring key performance indicators, and ensuring a clean and welcoming facility with excellent member service. The Assistant Manager also handles inventory management, assists with marketing and promotions, creates club schedules, verifies payroll, enforces company policies, and conducts team player assessments. They are expected to be available off-shift for operational questions and emergencies, especially during peak seasons, and will oversee club operations when the GM is unavailable. Additionally, they represent the company at community events and lead team meetings.

Requirements

Must be at least 18 years of age.
HS diploma or equivalent required.
CPR/AED certification required.
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.
Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Nice To Haves

Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.

Responsibilities

Assist GM in planning and implementing strategies to attract and retain members.
Manage the hiring process, including candidate selection, interviewing, and onboarding documentation.
Train and develop new team members.
Ensure all team members stay up-to-date on certifications and scheduled training requirements.
Counsel and discipline team member performance.
Supervise, inspire, motivate, and coach staff to perform to their best abilities.
Support GM with monitoring KPI goals and metrics for the club.
Ensure a clean facility with a great atmosphere and world-class member service.
Perform daily club inspections and assign cleaning tasks.
Enter work orders into the Computer Maintenance Management System for facility and equipment serviceability.
Hold team players accountable for meeting company standards, audit daily paperwork, and resolve member issues.
Manage club inventory and communicate with GM and HQ on placing necessary orders.
Assist GM and back office with marketing and promotional activities.
Create club schedules and edit/verify payroll items.
Ensure team players adhere to company policies and guidelines and address minor infractions.
Report major infractions to GM and HR for a resolution plan.
Audit club inventory and communicate recommendations for orders.
Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
Maintain availability off-shift to field operational questions and emergencies.
Be on call during company Peak Season/Sale Expirations as needed.
Oversee club operations and staff when the GM is off or unavailable.
Assist GM and represent the company at community events and outreach activities.
Assist GM with conducting and leading regularly scheduled team meetings.