ASSISTANT MANAGER

European Wax Center•Annapolis, MD

1d•$17 - $24•Onsite

About The Position

The Assistant Manager shares responsibilities with the Guest Service Associate and Center Manager, helping the center run smoothly through strong communication, professionalism, customer service, and multitasking. The role upholds Artemis Wax core values: Team Players, Play to Win, Bring the Energy, and Commitment. The Assistant Manager leads the center team, maintains brand standards, supports sales and operational performance, and manages the center in the Center Manager’s absence. Full availability is required.

Requirements

One year of related and applicable supervisory or leadership experience in a sales-driver role.
Bachelor’s degree or applicable related experience.
Full proficiency in Microsoft Office Suite.
Demonstrated results-oriented leadership.
Self-motivated and process-focused.
Team-member-centric approach.
Professionalism and commitment to company values.
Outstanding communication skills.
Ability to work effectively in stressful environments, communicate with others, and accept constructive feedback from direct supervisors.
Ability to change activities frequently and cope with interruptions.
Ability to maneuver between simultaneous functions at a well-paced rate.
Ability to stand or sit at a desk for extended periods; standing, walking, and sitting are required.
Ability to lift up to 50 pounds occasionally.
Full availability is required.

Responsibilities

Maintain Wax Pass sales at a minimum of 15% in non-promotion months and 25% in promotion months.
Resolve customer service scenarios professionally through guest education and communication before escalation to center management when possible.
Assist with ensuring room assignments and clean-room scheduling are properly set up two months in advance.
Maintain a professional, clean, fully stocked, and organized lobby, hallway, and restroom that meet brand standards.
Provide excellent customer service, follow front-desk and new-guest check-in protocols, educate guests on savings plans, accurately manage reservations, and maintain wax-pass conversion and prebooking at company standards.
Remain professional and calm in all interactions.
Manage day-to-day center operations in the Center Manager’s absence.
Train and role-model Artemis Wax and European Wax Center brand standards and protocols.
Communicate direction to the center team; monitor performance; and provide recognition and feedback.
Help ensure the center, including lobby, public spaces, wax suites, and restrooms, is professional, clean, stocked, and organized.
Deliver and help manage center revenue and KPI performance; review KPIs daily, coach appropriate behaviors, and create performance action plans with the team.
Master and coach sales techniques and scripts.
Manage traffic, conversion, and staffing to support optimal center performance.
Lead and organize operations, center payroll, ordering, and compliance.
Review the reservation book for correct booking times and sales notes and for scheduling errors, correcting issues as appropriate immediately.
Assist with running EFTS and follow management-assigned EFT processing protocols.
Perform daily cleaning and maintenance as a shared employee responsibility.