Assistant(e) gérant(e)

H&M Group•Rosemère, QC

11d•Onsite

About The Position

At H&M, our Assistant Managers are called Department Managers. You are responsible for supporting the store's sales and profit goals by establishing a plan to deliver the best customer experience in the department and throughout the store. The Department Manager will ensure we have the best team and support their development. They will also work on succession planning, talent development, and structured management of the team's performance based on results, values, and leadership. The Department Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. This position reports to the Store Manager, and the following positions report directly to this role: Department Supervisor, Sales Associate.

Requirements

Transferable work experience of 1 to 2 years is welcome.
You have the ability to lift up to 20 pounds.
You are able to coach and counsel staff on management techniques and progressive disciplinary measures.
You can stand for long periods of time, bend, stretch, make repetitive movements, push, pull, and carry objects (mannequins, clothing, bags, torsos, etc.) a short distance.
You must be able to climb a ladder and use a step stool.
Be available, including evenings and weekends.
Basic computer skills such as navigating and interacting with software, as well as data entry, are necessary.
You may need to travel to support other stores and provide training.

Nice To Haves

Open, positive, creative personality and willing to learn on the job!
You have a passion for customer service and enjoy helping people define their style.
You are a versatile person who enjoys working in a dynamic environment and has a sense of detail.

Responsibilities

Analyze and regularly follow up on key performance indicators (KPIs) related to sales and profit for the department in collaboration with visual merchandising. Ensure that measures are taken to maximize sales. Support visual merchandising by ensuring that the necessary work hours and staffing are available for successful execution.
In collaboration with the store management team, ensure that store activities, H&M standards, and best practices are met through scheduling to maximize conversion and enable business activities (relocation, sales, events, etc.) and provide excellent customer service, while respecting the commercial budget of allocated hours.
Plan and prioritize with your team actions that have a clear impact on sales and ensure the implementation of the Commercial Guide.
Ensure that H&M's customer service standards are always met through active coaching and leading by example.
Actively participate in the execution of operational routines and in-store tasks, including but not limited to, processing the delivery truck, processing garments, markdowns, department moves, and price changes.
Actively prevent loss and ensure the department follows appropriate safety guidelines.
Provide information to the Store Manager and regional teams on allocations and replenishments to ensure garment quantities based on sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitive landscape.
Manage the team responsible for recruitment, training, development, and succession planning in accordance with H&M's best practices.
Evaluate and manage the performance of department team members; provide regular feedback, implement dialogues, development plans, and follow-ups, and take action to improve performance and support team member development.
Clearly communicate business performance, company culture, and training focus areas to the store team through daily 'Behind the Seams' meetings and by participating in weekly leadership meetings.
Ensure that health and safety issues, legal issues, and security issues are handled in accordance with H&M standards and local laws, to ensure the safety of employees and customers at all times.
Perform supervisory responsibilities in accordance with H&M policies and applicable laws, including but not limited to, leave requests, wages, dismissals and corrective actions, and employment-related decision-making.
Be able to assume full responsibility for the store in the absence of the Store Manager.
Consolidate our company culture by encouraging feedback in our daily work and encourage your team to do the same.