Assistant Manager, Dundas St East

Canadian Tire Corporation•Mississauga, ON

2d•CA$38,200 - CA$45,800•Onsite

About The Position

This role is for an Assistant Manager at Dundas St East location. The Assistant Manager will be responsible for motivating the team, providing mentorship, and leading recruiting and hiring strategies. They will also ensure the execution of visual compliance, store maintenance, and pricing standards, and manage inventory control to meet corporate shrink targets. The position involves overseeing tech shop service programs, creating efficient store schedules, and managing store and equipment maintenance. Customer service is a key aspect, requiring the Assistant Manager to be an ambassador for the customer experience, build customer relationships, and mentor the team. They will also support the commercial sales team and resolve customer concerns. Training responsibilities include coaching and developing the store and management team, creating development plans, conducting appraisals, and ensuring training completion. The role requires working retail hours, including evenings, weekends, and holidays.

Requirements

Minimum of 4 years of experience in a retail environment
12-24 months in a leadership role
Fundamental computer skills an asset
Passion for automotive or automotive enthusiasts
Strong knowledge of automotive parts aftermarket industry
A good base of knowledge of automotive operating systems including point of sale

Nice To Haves

Possession of a valid driver's license is an asset
Automotive Training or Certification is an asset

Responsibilities

Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Provide mentorship to teams and influence continuous growth, exemplifying our leadership brand.
Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information.
Develop and lead recruiting and hiring strategy for store, maintain a complete team.
Demonstrate and follow up on execution of PartSource visual compliance standards, store maintenance and pricing standards.
Responsibility to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
Create and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.
Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles.
Executes and or delegates delivery of planograms, and merchandising directives.
Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies.
An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.
Supports the commercial sales team by providing customer service support.
Ensures and leads execution of the customer experience, and provides resolution for all customer concerns.
Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support.
Create development plans and conduct annual appraisals for management team; to improve any performance gaps.
Complete and hold team accountable to complete required training within timeframes.