Assistant Manager
Core Development and Management-Planet Fitness•Tacoma, WA
3h
About The Position
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Full time: 40 hours per week.Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs.
Requirements
- Must be 18 years of age or older.
- Passion for helping others.
- Commitment to excellent service
- Basic computer proficiency (Microsoft Suite)
- High school diploma/GED equivalent required.
- Excellent communication and interpersonal skills.
- Strong leadership and organizational skills.
- Confident problem-solver.
Nice To Haves
- Previous management experience is preferred
- Current CPR Certification preferred
Responsibilities
- Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Benefits
- Bonus Incentives Monthly
- Medical, Dental, and Vision Insurance
- Vacation/Sick Time/Holiday Pay
- Free Black Card Membership
- 401(k) Retirement Savings Plan – 3% Company Match
- Term Life Insurance
- Healthcare and Dependent Care Flexible Spending Accounts
- Employee perks and discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
