Assistant Store Manager (Full-time) - Columbia, SC

Hibbett•Columbia, SC

5d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining approaches to achieve store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager promotes merchandise and provides outstanding customer service, assumes supervisory control when the Store Manager is absent, and is trained in Store Manager responsibilities. The Assistant Manager supports asset control, personnel recruiting, training, and evaluation; helps plan and direct selling, restocking, merchandising, ordering, and scheduling; and monitors inventory, sales statistics, expenses, inventory movement, and customer trends. The role also includes guiding employees and customers, maintaining service quality, completing administrative duties, and protecting company assets and financial information through effective internal controls. In the Store Manager’s absence, the Assistant Manager supervises employees in accordance with company policies and applicable laws, including interviewing and training employees, planning and assigning work, directing staff, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player who is passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience, preferably in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for departmental and overall store responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure department responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide extraordinary service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risk to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
In the Store Manager’s absence, supervise employees, interview and train employees, plan and assign work, direct staff, and resolve problems.