Assistant Manager

East Coast Credit Union • Antigonish, NS

4h • CA$76,609 - CA$90,127 • Onsite

About The Position

East Coast Credit Union is seeking an Assistant Manager to join their team in Antigonish. This role reports to the Branch Manager and is responsible for managing the front-line team, ensuring adherence to policies and procedures, and leading direct reports through performance management to support branch growth, profitability, business development, member retention, and satisfaction.

Requirements

• A bachelor’s degree in business or commerce.
• A minimum of five years’ relevant experience, including 2 to 3 years supervisory experience in a financial institution; or equivalent combination of training and experience in credit management.
• A minimum of one year of lending experience.
• Experience leading and managing employees in a unionized environment, including knowledge of collective agreements is considered an asset.
• A strong leader with the ability to coach, delegate and foster a team environment.
• Knowledgeable in products and services as well as policies and regulatory environment.
• Confident with decision-making and facilitation skills.

Responsibilities

• Coordinate & manage the activities of the front-line staff in the delivery of optimal member service through ongoing coaching; team meetings; training and monitoring performance objectives.
• Engage in meaningful financial conversations with members, offering advice and guidance to help them make informed decisions. Support compiling loan packages and negotiate loan structures with applicants, including rates, terms, repayment options, and other credit terms.
• Oversee and monitor attendance; develop schedules and ensure a complement of front-line staff are always available to provide an optimal level of service to members.
• Ensure all counter transactions (cash, cheques, other forms of funds) and ATM/CDU/RCU machines are balanced, reconciled, encoded, and appropriate clearing deposits are made to Atlantic Central. Assist with complex transactions and member issues. Oversee Daily Transactions reports are checked for accuracy.
• Ensure the implementation and monitoring of Credit Union’s security & operational controls.
• Oversee risk management practices to include management of front-line staff difference losses and front-line staff errors. Assist front line staff in locating and reconciling posting errors on member accounts and verify accuracy of transactions.
• Resolve complex problems and member complaints referred by front line staff and, as required, escalate to the Branch Manager or appropriate department for resolution, where appropriate.
• Aid in the opening of new accounts as necessary, analyze potential opportunities while increasing the credit union's lending/deposit portfolio and use of products. Provide financial advice to borrowers on the benefits of utilizing other credit union services.
• Support the Branch Manager in daily branch operations and conduct team meetings. Support community initiatives through volunteering and attending events and activities on behalf of the Credit Union.
• Completes other duties and projects assigned.

Benefits

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation to commensurate with experience ($76,609.28 –$90,127.42) and benefits with performance-based incentives.
• Assistance with immigration through the Atlantic Immigration Program (AIP) - we are a designated employer.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level