Assistant Manager(04465) - 104 North Hughes Blvd.

Domino's Franchise•Elizabeth City, NC

About The Position

The Assistant Manager is responsible for results across assigned Domino’s Pizza stores. The role includes ensuring food, labor, and service goals are met; maintaining store budgets, equipment, safety, security, and operational standards; and ensuring stores are staffed and team members are trained. The Assistant Manager also oversees implementation of new products and ideas, store maintenance, inventory checks, operational reviews, and completion of store-level reports and paperwork. The position requires a minimum 50-hour work week, one day off, and one on-call day. Responsibilities also include conducting monthly P&L reviews with the direct supervisor, performing self OERs during the first week of each period and addressing corrections, completing evaluations and raises as needed, and ensuring school lunches are prepared and delivered to required standards. The job description also specifies detailed customer service, food preparation, delivery, cash-handling, personal safety, and store procedures for team members and drivers.

Requirements

Minimum 50-hour work week, with one day off and one on-call day.
Drivers must have completed Safe Delivery CBT.
Follow Domino’s Pizza product, operational, customer service, delivery, safety, and security procedures.

Responsibilities

Be responsible for all results in assigned stores.
Ensure food, labor, and service goals are within goal.
Review P&L with the direct supervisor each month.
Ensure stores meet or exceed minimum TIPS and Domino’s Pizza standards.
Ensure stores are staffed and team members are trained.
Maintain repair and maintenance in all stores.
Ensure new products and ideas are implemented seamlessly.
Ensure stores run at a minimum four-star level.
Perform self OERs during the first week of each period and make appropriate corrections.
Complete evaluations and raises as needed, and notify the D.O. with the paperwork.
Follow through on assignments and ensure reports and paperwork are submitted on time.
Ensure store-level reports and paperwork are complete and accurate.
Know product and operational standards.
Ensure safety and security procedures are followed and equipment is working.
Maintain store budgets.
Ensure school lunches are prepared and delivered within the standards required by the school.
Provide accurate, detailed accountability and ensure a paper trail exists.
Ensure equipment is available and used correctly.
Perform inventory checks at each store every month.
Ensure systems checklists and visit books are in place and used.
Meet the minimum 50-hour work week, with one day off and one on-call day.
Ensure customer orders are repeated for accuracy and the customer’s name and address are confirmed.
Ensure pizza makers count pepperoni and ham on every order, do not clear pizzas before they are ready for the oven, wash hands before making products, and follow proper product procedures.
Ensure drivers have $1 in coin change for every delivery, say “Let me get your change” on every order, do not carry more than $20 while on the clock, and are not routed or checked in early from deliveries.
Ensure drivers have completed Safe Delivery CBT and that driver vehicles are neat, clean, and present a positive image.
Ensure no one carries a pocket knife or weapon while working.
Answer phones or assist carryout customers politely and courteously, demonstrate menu knowledge, maintain the required image, and follow the customer WOW steps: apologize, give customers what they want, and give them something extra.