Assistant Manager

SERVE Hospitality Group•Township of Northville, MI

121d•$16 - $18•Onsite

About The Position

Join a people‑first, hospitality‑driven team where leadership, energy, and positivity set the tone. As an Assistant General Manager, you’ll partner with the General Manager to drive operational excellence, develop high‑performing teams, and deliver outstanding guest experiences—ensuring the café operates at its best every day.

Requirements

Hospitality‑driven leader with a positive, hands‑on approach.
Excellent communicator who connects easily with guests and team members.
Strong decision‑maker who stays calm, resourceful, and solutions‑focused in a fast‑paced environment.
Coaching mindset with the ability to set expectations, give feedback, and recognize great performance.
Reliable and punctual team members with dependable work habits.
Comfortable being active with frequent standing, walking, and light lifting
Flexible with scheduling, including evenings and weekends.
Minimum age 18; high school diploma or equivalent required
Legally authorized to work under State and Federal guidelines.
Previous restaurant leadership experience in QSR or fast casual (1+ year required)

Nice To Haves

some college a plus
2+ years preferred of previous restaurant leadership experience in QSR or fast casual

Responsibilities

Lead by example to coach, motivate, and support team members during every shift.
Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
Ensure food safety, cleanliness, and brand standards are consistently met.
Execute opening, mid‑shift, and closing procedures with accuracy and accountability.
Assist with hiring, onboarding, and ongoing training to build a strong bench.
Support labor management, inventory control, and waste reduction to meet targets.
Partner with the General Manager on sales initiatives, cost control, and shift readiness.
Promote an upbeat, hospitality‑first culture where teams feel supported and empowered.