Assistant Manager

Village Pet Care LLC • Portland, OR

14h • Onsite

About The Position

North Portland Club K-9 is seeking a dynamic and dedicated Assistant Manager to help lead their team. This role is ideal for a pet enthusiast with leadership skills and a passion for customer service, thriving in a fast-paced, pet-friendly environment. The Assistant Manager will work alongside the Resort Manager to ensure smooth operations, foster a positive work environment, and provide excellent customer service to pet owners.

Requirements

• A deep love for animals and comfort working with a variety of pets.
• Previous experience in a leadership or supervisory role, preferably in the pet care or hospitality industry.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
• Proactive approach to problem-solving and ability to think on your feet.
• Collaborative mindset and a positive attitude toward teamwork.
• Desire for professional advancement in a dynamic environment.

Responsibilities

• Assist with daily schedules, coordinating staff assignments, and ensuring efficient facility operations.
• Assist in hiring, training, and mentoring team members, fostering a positive work environment, conducting performance evaluations, and supporting team member growth.
• Engage with pet owners, address their needs, resolve issues, and ensure clients feel valued and their pets are treated with care.
• Oversee the cleanliness and safety of the facility, ensuring compliance with health and safety standards.
• Track supplies and equipment, manage vendor relationships, place orders, and monitor inventory levels.
• Ensure pets receive proper care for daycare, boarding, or grooming, creating individualized care plans for pets with specific needs.
• Assist in organizing special events, promotions, and themed days, and collaborate with the marketing team.
• Manage administrative tasks including payroll, scheduling, and reporting, and support the manager with budgeting and financial tracking.

Benefits

• Discounted daycare and boarding for your own dog.
• Medical/vision/dental plans (for full-time employees).
• 401k (for full-time employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed