Assistant Manager

QXO•Klamath Falls, OR

7h•Onsite

About The Position

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com. The Assistant Manager is responsible for leading assigned sales floor departments while supporting the overall performance of the store. This role oversees merchandising, inventory availability, customer service, sales execution, employee development, safety, and department operations. Working closely with the Store Manager and other branch leaders, the Merchandise Assistant Manager ensures products are properly stocked, accurately priced, safely displayed, and supported by knowledgeable team members. The ideal candidate is a hands-on leader, strong problem solver, and customer-focused professional who can balance sales, operations, merchandising, and employee development in a fast-paced building materials or home improvement environment. This position may serve as the senior manager on duty when designated leadership is unavailable.

Requirements

Strong leadership, coaching, and team-development skills
Excellent customer service and interpersonal abilities
Strong merchandising and product-presentation skills
Ability to manage multiple priorities and make sound decisions in a fast-paced environment
Strong organizational, analytical, and problem-solving skills
Ability to interpret sales, inventory, pricing, and operational information
Strong attention to detail and commitment to accuracy
Ability to communicate effectively with customers, employees, vendors, and leadership
High standards of integrity, professionalism, accountability, and fairness
Ability to read a tape measure and perform basic business math, including rates, ratios, percentages, and margins
High school diploma or equivalent required
Previous supervisory, team-lead, or assistant management experience
Experience in retail, home improvement, lumber, building materials, hardware, yard operations, or related industries
Experience in sales floor operations, merchandising, inventory control, or customer service
Point-of-sale and basic computer experience required
Work is performed in retail, sales floor, warehouse, receiving, and outdoor store environments
Frequent interaction with customers, employees, vendors, drivers, and operational teams
Ability to sit, stand, and walk for extended periods
Ability to bend, stoop, twist, crouch, kneel, climb steps or ladders, reach, grasp, and perform repetitive physical tasks
Ability to frequently lift, carry, push, and pull materials weighing up to 20 pounds
Ability to occasionally lift and move materials weighing up to 50 pounds; heavier items require assistance or mechanical equipment
Exposure to moving equipment, moderate noise, weather conditions, and elevated storage areas
Ability to safely wear required PPE and work around forklifts and material-handling equipment

Nice To Haves

Product knowledge related to building materials, hardware, tools, or home improvement products preferred
Experience with Microsoft Office, ERP, inventory, or retail management systems preferred
Forklift or material-handling equipment experience is a plus
May require evenings, weekends, holidays, or extended hours based on business needs

Responsibilities

Lead by example in providing friendly, knowledgeable, and professional customer service
Assist customers in identifying project needs and selecting appropriate products and materials
Ensure employees actively engage customers, provide product guidance, and identify add-on sales opportunities
Resolve difficult or escalated customer concerns promptly and professionally
Support cashiering, sales counter, and other customer-facing functions as business needs require
Promote profitable sales growth while maintaining strong customer relationships
Ensure team members understand and apply effective selling and customer service practices
Manage the daily performance of assigned sales floor departments
Ensure merchandise is clean, accurately priced, properly signed, safely displayed, and readily available
Monitor stock levels and coordinate replenishment to support customer demand, seasonal needs, and planned promotions
Maintain organized aisles, displays, bins, overhead storage areas, and receiving spaces
Review product availability, out-of-stock items, merchandising concerns, and department task lists
Monitor competitor pricing and merchandising activity and recommend appropriate responses
Support product promotions, preferred vendor programs, and new product introductions
Ensure merchandise is sold in a manner that supports gross margin and inventory-turn objectives
Maintain an efficient store layout that supports safety, sales, and customer convenience
Monitor inventory levels, product movement, shrinkage, and stock accuracy within assigned departments
Support cycle counts, inventory audits, replenishment, receiving, and stock-control activities
Work with Purchasing, Receiving, and Store leadership to address inventory shortages, excess stock, or product concerns
Ensure high-value merchandise, security doors, containers, and storage areas are properly secured
Help prevent theft, loss, product damage, and inventory discrepancies
Ensure department equipment, tools, fixtures, and company assets are properly maintained and stored
Coach, train, motivate, and support employees within assigned departments
Assist with onboarding new employees and cross-training team members in product knowledge, equipment use, customer service, and sales practices
Establish clear expectations and provide timely feedback on performance and behavior
Empower employees to resolve customer concerns and make sound operational decisions
Identify employee development opportunities and support career growth
Address employee concerns promptly and keep the Store Manager informed of significant issues
Support performance evaluations, coaching, corrective action, and documentation as appropriate
Foster a positive, accountable, and team-oriented work environment
Open and close the store in accordance with established procedures and checklists
Serve as manager on duty and provide leadership across the store when assigned
Support the Store Manager with daily operations, staffing, customer service, merchandising, and sales priorities
Coordinate with Operations, Yard, Receiving, Inside Sales, and other departments to support store performance
Communicate department priorities, expectations, and business updates to employees
Complete reports, operational documentation, and assigned administrative tasks accurately and on time
Perform additional duties and special projects as assigned
Promote and enforce company safety policies, OSHA requirements, and PPE standards
Ensure aisles, receiving areas, workspaces, and department storage locations remain clean and free of hazards
Monitor the safe operation of forklifts, ladders, material-handling equipment, and department tools
Ensure employees are properly trained before using equipment
Identify unsafe conditions and take prompt corrective action
Follow lockout/tagout procedures and report equipment concerns immediately
Participate in safety and security inspections, audits, meetings, and training
Maintain compliance with company policies, operational standards, and loss-prevention procedures