Assistant Manager
About The Position
As an Assistant Manager at Topdrawer, you are the Store Manager’s right hand and a key driver of store performance. You step confidently into leadership—often running the store in the Manager’s absence—and help set the tone for culture, service, and operations. You bring Topdrawer’s philosophy of quiet design to life by balancing exceptional customer experience with strong business acumen. This role is both operational and strategic: you coach and motivate the team, oversee day-to-day execution, and partner with your Store Manager on sales, KPIs, and long-term planning. It’s an ideal opportunity for an emerging retail leader ready to take full ownership of results while preparing to grow into a Store Manager.
Requirements
- A motivated retail leader with 2–3 years of supervisory or management experience
- Skilled in coaching, feedback, and motivating a team toward results
- Detail-oriented and organized, with strong operational and problem-solving skills
- Passionate about intentional living, design, and creating meaningful customer connections
- Curious, ambitious, and ready to take the next step toward Store Manager
- Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position
Responsibilities
- Deliver and model a warm, educational, and highly personalized customer experience
- Hold the team accountable for Topdrawer’s service and storytelling standards
- Partner with the Store Manager to build local community connections and brand awareness
- Act as Manager-on-Duty, leading the floor and making key decisions during shifts
- Coach, develop, and give feedback to team members to drive performance and growth
- Support hiring, onboarding, and ongoing training to build a strong, capable team
- Foster a positive, inclusive, and high-performance culture
- Oversee daily operations including opening/closing, inventory flow, and cash handling
- Ensure visual merchandising and floor sets are executed to brand standards
- Take ownership of operational compliance, safety, and supply management
- Partner with leadership on execution of product launches and seasonal campaigns
- Co-own sales goals, KPIs, and financial results with the Store Manager
- Analyze store performance and identify opportunities to increase sales and profitability
- Help manage labor scheduling and productivity to optimize results
- Drive accountability for achieving revenue, conversion, and customer experience metrics
Benefits
- Full-time (hourly)
- Generous Employee Discount
- Vacation and Sick Leave
- Paid Holidays
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (FSA) for Health and Dependent Care
- Company-Paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance
- 401(k) Retirement Plan (IRA) with Company Matching
- Commuter Benefits
- Monthly Sales Commission Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
