Assistant Manager - Pacific City Center
About The Position
Lush North America has been creating fresh and handmade cosmetics for the past 20 years, aiming to make customers' experiences more magical through their retail shops across Canada and the US. They are committed to fair trade sourcing, supporting sustainable communities, and giving back to organizations that make a difference. The Assistant Manager role involves embodying Lush's Leadership Practices in all interactions with customers, staff, and operations. The Assistant Manager supports the Shop Manager in all business areas and acts as second-in-command, taking on managerial duties as needed to ensure a strong customer and staff experience, operational excellence, and exceeding sales goals.
Requirements
- 1-3 years managing or supervising in a retail environment
- Excellent listening and communication skills
- Excellent analytical, critical thinking and troubleshooting skills
- Excellent organization and time management skills
- Strong customer service, supervisory and sales skills
- Knowledge and interest in skincare, natural beauty and ethical business
- Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
Nice To Haves
- Experience with consultation-based customer service models
- Ability to develop and train staff through positive coaching and feedback
- Proficient in excel, Microsoft suit, and adaptable to other systems as required
- Basic HR skills in hiring, scheduling, training, and performance management
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
Responsibilities
- Exceed daily sales goals and ensure a unique and inclusive customer experience.
- Educate customers and staff on brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Increase product knowledge and make informed product recommendations.
- Demonstrate business acumen regarding metrics, budgets, and reports to drive profitable results.
- Support the team on the sales floor, remove obstacles, problem-solve, and motivate them to meet sales goals.
- Support the growth of the team through coaching and leading by example.
- Engage the team to ensure they are inspired, motivated, and connected to brand values.
- Support the staffing of the shop by networking, recruiting, hiring, and succession planning.
- Collaborate on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion, and Belonging practices.
- Support the manager in ensuring the shop is compliant with company standards for opening/closing, product integrity, respectful workplace, health and safety, and daily communication.
- Support the training of the inventory team on fresh standards and rotation rules, and manage ordering to ensure adequate stock levels within budget.
- Identify and support the development of the team to maintain a clean and beautiful work environment and follow merchandising standards.
- Ensure appropriate staffing levels with the right skill sets during peak times and accurate recording of breaks and meals for payroll accuracy and staff well-being.
Benefits
- A fun and funky store atmosphere where individualism is encouraged
- A 50% discount off all our products
- An unconventional retail structure to support your entrepreneurial spirit
- The opportunity for growth as Lush loves to promote from within
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
