Assistant Manager

Maersk • Phoenix, AZ

7h • Onsite

About The Position

We Are Maersk At Maersk, we are transforming the future of logistics by connecting and simplifying global supply chains. We operate in a fast-paced, customer-centric environment where collaboration, accountability, and innovation drive everything we do. As an Assistant Manager – Last Mile Operations , you will play a critical role supporting site leadership and ensuring seamless day-to-day execution. This is a hands-on leadership role where you will act as a trusted partner to the Site Manager and step in to lead operations independently when needed. Role Summary In this role, you will serve as the Site Manager’s right hand, owning the second shift operation and ensuring smooth execution across delivery returns, customer service, and team performance. You will lead with confidence, manage escalations, and maintain operational excellence—especially during end-of-day processes when drivers return and key logistics activities take place. This is an opportunity for someone who is highly reliable, accountable, and eager to take ownership, with the potential to grow into a broader leadership position.

Requirements

• Experience in logistics, supply chain, manufacturing, or a related field
• Prior leadership or supervisory experience preferred
• Strong problem-solving skills and ability to manage multiple priorities
• Tech-savvy with the ability to quickly learn systems, scanning tools, and reporting platforms
• Excellent communication and customer service skills
• High level of accountability, reliability, and follow-through
• Self-starter with the ability to work independently and lead without constant supervision

Nice To Haves

• Bilingual (English/Spanish) is a plus, but not required

Responsibilities

• Lead second-shift site operations, ensuring smooth execution of daily logistics activities
• Oversee driver returns, including receiving, labeling, and routing returned goods into trailers
• Manage shipping discrepancies, damaged goods, and customer-related escalations
• Dispatch trucks using GPS systems and monitor delivery performance
• Supervise on-site teams, including Customer Service Representatives and Routers
• Maintain operational reports, performance metrics, and customer service scores
• Act as the primary decision-maker during shift, closing the building and ensuring all processes are completed

Benefits

• Competitive benefits including Medical, Dental, Vision, and 401(k) with company match
• Paid Time Off and Employee Assistance Program
• Opportunities for leadership development and career growth within Maersk
• Exposure to end-to-end last mile operations in a dynamic environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed