Assistant Manager - Biltmore Park Town Square Apartments

Biltmore Farms•Asheville, NC

7d•Onsite

About The Position

The Assistant Manager is responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, and resident relations for the community. The Assistant Manager performs any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records.

Requirements

High school education or GED required.
Minimum one (1) year experience in a customer service or related industry.
Minimum one (1) year apartment community leasing experience.
Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

Associate's or Bachelor's degree preferred.
Accounting education and experience preferred.
Experience with Yardi software a plus.

Responsibilities

Provides welcoming environment for residents, prospects, and vendors.
Greets prospects covering all qualifying criteria (ask questions, utilize completed guest cards, etc.).
Immediately records all telephone and in-person visits on appropriate reports.
Files guest cards and maintain according to established procedures.
Demonstrates community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits to support close of sale.
Assists prospects with completing application and secures deposit in accordance with the company procedures and Fair Housing requirements.
Updates availability report, processes applications for approvals. (i.e., credit check, rental history, etc.)
Submits processed applications to the Community Manager for approval, and follows up with applicant regarding status.
Ensures apartment is ready for resident to move-in on agreed date.
Follows up immediately on prospects that previously did not close and attempt to close sale again.
If unable to help prospect, refers them to alternate communities.
Secures new residents' signature(s) on appropriate documents prior to move-in and orients new residents to community.
Monitors renewals and distributes renewal notices.
Assists in monitoring advertising effectiveness.
Assists in conducting market surveys and shop competitive communities.
Distributes all company or community-issued notices.
Represents the company in a professional manner at all the times.
Operates computers and accounting programs to record, store, and analyze information.
Understands the standard lease agreement and credit report application.
Accepts and posts rental payments.
Complies with federal, state, and local laws and regulations.
Adheres to company policies and procedures.
Records monies collected and prepares bank deposit slips on regular basis.
Enters financial data, including debits and credit, utilizing accounting software.
Ensures that new vendor documentation is received, current, verified, and provided to the Finance department prior to submitting for vendor payment.
Communicates with Community Manager regarding accuracy of invoices received, then codes invoices correctly before submitting to Finance for payment including purchase orders as applicable.
Ensures all invoices are approved, entered, and paid within the terms provided by vendors.
Researches financial information in accounting software to resolve vendor payment disputes.
Checks postings and documents for correct entry, mathematical accuracy, and proper codes.
Operates office equipment including 10-key calculators, copiers, scanners, and fax machines to perform duties and to produce and distribute documents.
Prepares statement of accounting notices for past residents.
Prepares, reviews and closes financial books on a monthly basis.
Prepares and review quarterly and year-end reports.
Provides accounting support to Community Manager.
Assists in lease transactions by typing leases, gathering applicant history and credit approvals.
Maintains accurate monthly commission sheets on leases, renewals and delinquencies.
Assumes Community Manager's duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
Provides general clerical assistance to community leasing office.
Completes Fair Housing Certification annually.
Receives all telephone calls and in-person visits.
Listens to resident requests, concerns and comments.
Quickly completes maintenance Service Requests for the Maintenance team.
Answers questions for residents about community, repairs, rent, rules, etc.
Follows up on a timely basis if unable to respond to residents on all matters.
Ensures all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintains open communication with Community Manager and Maintenance Supervisor.
Supports cleanliness and curb appeal of the community on continuing basis.
Assists in planning resident functions.
Attends functions and participates as host for any functions as directed by the Community Manager.
Enforces policies of the community.
Advises residents of referral concessions when applicable.
Assists in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distributes community newsletters, pamphlets, flyers, etc.
Understands and ensures compliance with all company, local, state and federal safety rules.
Completes required training to remain current with new regulations.
Identifies and reports unsafe conditions so they may be addressed immediately.