Assistant Manager(07484) - 802 E. Washington St.
About The Position
The Assistant Manager will lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly. This role involves maintaining appropriate staffing levels, managing end-of-night procedures including bank deposits and product inventory counts, and ensuring the store is properly set up for opening. The Assistant Manager will foster a sense of urgency, handle dispute resolution to ensure customer retention, and manage financial transactions from delivery drivers. Responsibilities also include ensuring vehicle readiness, assisting with delivery routing, upholding company standards for appearance, promoting products and specials, and providing quality customer service. Cross-training in product preparation, opening/closing procedures, and oven operation is also part of the role. The ideal candidate will have strong communication skills, be comfortable with computer-based systems, and contribute to a positive team environment.
Requirements
- Ability to speak and write clearly.
- Comprehension of using a computer based order entry system.
Responsibilities
- Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Responsible for end-of-night bank deposits and nightly product inventory count when closing.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Handle dispute resolution and ensure unhappy customers become returning customers.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
- Uphold Dominos standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
- Provide quality customer service to internal and external customers both over the phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
