Assistant Manager - SSC

Mohawk Industries•Plymouth, MN

About The Position

The Assistant Manager SSC is a first-level manager responsible for training, leading, coaching, and guiding associate performance to ensure smooth day-to-day operations. The role develops and retains effective working relationships with customers and focuses on driving product sales. It is responsible for direct reports and may assume management responsibilities when the Manager is absent. The position may involve customer service, warehouse, and office administration duties, along with responsibility for freight, shrink, margins, and overtime. It also supports operational safety and resolves team issues. The job requires a bachelor’s degree in a related field or equivalent education and/or experience, 6–8 years of relevant experience or equivalent, and 1–3 years of management experience. The ability to lift 50 pounds regularly is required.

Requirements

Bachelor’s degree in a related field or equivalent education and/or experience.
6–8 years of relevant experience or equivalent education and/or experience.
1–3 years of management experience.
Excellent communication, problem-solving, and organizational skills.
Ability to multitask, prioritize, delegate, and manage time effectively.
High integrity and discretion when handling sensitive and confidential data.
Proficiency with Microsoft Office Suite products.
Flexible, adaptable to change, and able to work as a team player and manage multiple projects.
Professionalism, judgment, maturity, and resourcefulness when formal guidelines and procedures are absent.
Ability to lift 50 pounds regularly.

Responsibilities

Identify employee training needs and provide coaching in customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
Perform customer service, warehouse, and office administration duties as needed.
Assist with developing business relationships with key customers within the store coverage area.
Advise customers on product selection, pricing, and sales volume, and continue building customer relationships.
Provide management with feedback regarding staff performance evaluations.
Oversee operations related to freight, shrink, margins, and overtime.
Address and resolve operational issues, conflicts, and challenges within the team.
Ensure associates follow standard safety procedures and comply with corporate safety program standards.
Assume management responsibilities in the absence of the Manager, as needed.
Perform other duties as needed.