ARG Assistant Manager

Westlake Ace Hardware•Charlotte, NC

12d•Onsite

About The Position

The Assistant Manager manages overall store operations and the achievement of company goals and directives. Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas. With roots dating back over a century, ARG’s success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

Requirements

High School diploma or GED equivalent
Ability to read and interpret safety rules and procedure manuals
Basic math skills (addition, subtraction, multiplication, division)
Ability to compute ratios, percentages, and interpret graphs
Ability to work independently
Flexible work schedule
Strong verbal and written communication skills
Ability to foster teamwork and motivate others
Ability to stand, walk, bend, and lift up to 50 lbs regularly and up to 100 lbs occasionally with assistance

Responsibilities

Provide positive representation of Ace Retail Group
Proactively assist customers in solving problems
Greet customers entering and throughout the store; thank them when leaving
Provide a friendly, outgoing demeanor and work well with customers and associates
Ensure all calls and pages are answered promptly and courteously
Resolve customer issues with Ace Retail Group’s best interest in mind
Maintain strong product and store layout knowledge
Ensure a positive, professional, and safe work environment
Supervise general operations of the store
Open and close the store as needed
Assist with Store Support Center program implementation
Ensure Loss Prevention, Safety, and Audit success
Partner with the General Manager on store operations
Implement Standard Operating Procedures
Maintain cleanliness of sales floor, stockroom, and outdoor areas
Ensure price changes and labels are accurate and timely
Oversee associate training, audits, and reporting
Manage preventative maintenance and repairs
Monitor competitor activity
Perform other duties as assigned