Assistant Manager - Rittenhouse Square

Firstrust Bank•Philadelphia, PA

27d•Onsite

About The Position

As one of the region’s foremost community banking institutions, Firstrust Bank fosters leadership and employee growth. For employees, this means great benefits, performance-based pay, a meaningful role, and resources for success. The Assistant Manager will be the face of the bank, delivering world-class service and building lasting relationships with customers. This role involves team management and developing strategies to drive consumer sales goals, especially in the absence of the Branch Manager. The Assistant Manager will also manage the branch's daily operations, team performance, and sales goals, supervising daily sales, operational, and administrative activities within corporate policies to ensure quality service, satisfied employees, and an efficient, profitable branch.

Requirements

High School diploma required.
Two to three years management experience highly preferred.
Banking experience preferred.
Thorough knowledge of Bank audit policies, branch operations and procedures.
Proficient in using banking software and technology.
Extensive PC Literacy.
Ability to navigate multiple software applications.
NMLS required.
Must be a team player and leader who can drive a branch team to exceed goals in sales and service with a positive attitude.
Knowledgeable of Bank products such as Mortgages, Auto Loans, Home Equity.
Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
Excellent judgment, decision, and problem-solving skills.
Ability to maintain confidentiality, use tact and diplomacy.
Detail-oriented with excellent organizational and multitasking abilities.
Ability to adapt to changing priorities and work effectively in a fast-paced environment.
Highly motivated attitude with a commitment to personal and professional growth, with a desire to learn and develop new skills.
Professional demeanor and appearance, reflecting the bank's commitment to excellence.

Nice To Haves

College degree preferred or equivalent experience.
Experience with Sales Force or similar Customer Relationship Management system preferred.
Notary a plus.

Responsibilities

Assists in the development of new business for Firstrust by identifying customer needs and suggesting appropriate services.
Actively sells and promotes bank products to potential and existing business and consumer customers.
Champions all retail sales, service, and strategic initiatives, embracing customer relations strategies.
Assists Branch Manager with business development.
Monitors and leads branch team performance related to goals on a daily, weekly, monthly, and quarterly basis.
Leads the team by example, developing tactics to ensure sales growth and operational goals are met through consistent guidance, direction, and constructive feedback.
Attends Quarterly Job Family Meetings in Corporate Headquarters.
Demonstrates teamwork through flexibility and maintains effective communication with other departments and internal business partners.
Provides comprehensive feedback to the Community Banking Manager for annual performance reviews and leads ongoing performance management for branch staff.
Sets a positive example in all areas of leading the branch team.
Ensures compliance with all Bank and branch policies, Audit and Security procedures, and federal regulatory guidelines.
Enforces bank regulations and oversees bank security measures.
Monitors branch financial activities, performing audits, reports, authority limits, and managing cash levels.
Proactively communicates policy and procedure changes to staff, including reviewing the weekly Community Banking Operations Newsletter.
Uses technology and SalesForce (Customer Relationship Management system) to manage all branch leads and opportunities.
Ensures all branch operations, compliance, and administrative functions are completed ahead of deadlines.
Partners with all areas of the Bank to provide seamless service to customers.
Continuously looks for ways to improve overall team performance.
Demonstrates behaviors consistent with Firstrust Mission/Values.