Assistant Store Manager (Full-time) - Kansas City, MO

Hibbett•Kansas City, MO

5d•Onsite

About The Position

The Assistant Manager supports and consults with the Store Manager on overall store operations and administrative duties, including methods and approaches for accomplishing store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager is expected to provide outstanding customer service, promote store merchandise and services, and assume supervisory control when the Store Manager is absent. The position is also trained in Store Manager responsibilities. The Assistant Manager helps control company assets; develops action plans with the Store Manager for selling, restocking, merchandising, ordering, and scheduling; assists with recruiting, training, and evaluating personnel; and monitors inventory, sales statistics, and expenses. The role guides employees and customers across departments, directs staff in completing departmental responsibilities, keeps the Store Manager informed about inventory movement and customer trends, maintains customer-service quality, and performs general administrative duties. In the Store Manager’s absence, the Assistant Manager supervises employees, including interviewing and training, planning and directing work, and resolving problems. The role also safeguards company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell the company’s services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, and company memos.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training, assigning and directing work, and resolving problems.
Protect company assets and financial information by ensuring internal control procedures are effective and reporting potential fraud risks.