Assistant Manager

Ross Stores•Athens, AL

14h

About The Position

The Assistant Manager manages and supervises areas assigned by the Store Manager and follows company policies for customers, associates, and merchandising. The role involves learning all phases of store operations and, when the Store Manager is absent, leading the entire store operation to ensure company standards and best practices are consistently met. The Assistant Manager directly supervises all non-exempt Associates.

Requirements

At least two years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
Assist with analyzing store reports, evaluating controllable expenses and store performance, and communicating variances from company standards to the Store Manager.
Ensure Associates are scheduled appropriately to meet business objectives and that state, local, and federal regulations are followed.
Accept special assignments from Leadership.
Administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt Associates; ensure compliance with personnel policies and procedures; and communicate Associate Relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours according to plan and current business trends.
Promote safe behaviors, ensure Associates understand emergency procedures, maintain compliance with safety policies, and assist with monthly safety meetings.
Treat customers, Associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism; recognize Associates through company recognition programs.
Execute customer service and merchandise presentation programs through Associate training and supervision; supervise and coach Retail Associates in customer service across the registers, Customer Service desk, fitting rooms, and sales floor.
Represent and support the Company brand, maintain a professional appearance under the Company Dress Code, and reinforce the dress code.
Maintain a clean, neat, easy-to-shop store and high housekeeping standards with maintenance personnel and Associates.
Ensure recovery, sizing, and markdowns meet company standards; organize merchandise according to merchandising guidelines; and move merchandise processing to the sales floor within the expected timeframe.
Train Associates on Loss Prevention awareness and shortage goals; demonstrate integrity and honesty; safeguard confidential information, payment information, and merchandise; and comply with the Loss Prevention Awareness Program.
Maintain a strong customer service presence and heightened Loss Prevention awareness on the sales floor through customer and Associate engagement.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.
Directly supervise all non-exempt Associates.