Gold's Gym Tampa Assistant Manager

Tampa•Tampa, FL

11d•Onsite

About The Position

The Assistant Manager supports the General Manager in the daily operation, financial performance, member experience, and continued growth of Gold’s Gym Tampa. This is a hands-on leadership role responsible for helping the club meet membership, revenue, retention, service, cleanliness, and operational goals. The ideal candidate is a visible leader who is comfortable coaching employees, resolving member concerns, supporting sales, enforcing standards, and stepping into any area of the club when needed. This position requires strong follow-through, sound judgment, and the ability to maintain a premium member experience in a busy, high-volume fitness environment.

Requirements

Two or more years of leadership experience in fitness, hospitality, retail, sales, or another customer-focused environment preferred.
Prior health-club management or membership-sales experience is strongly preferred.
Demonstrated ability to coach employees and hold a team accountable.
Strong sales, customer-service, communication, and conflict-resolution skills.
Organized, dependable, and capable of managing several priorities at once.
Comfortable working with membership-management systems, CRM platforms, email, spreadsheets, and basic business reports.
CPR/AED certification required within the company’s designated timeframe.
High school diploma or equivalent required; college coursework or degree preferred.

Nice To Haves

College coursework or degree preferred.

Responsibilities

Help lead, coach, and hold front-desk and membership team members accountable.
Assist with recruiting, interviewing, onboarding, and training new employees; assist with mentoring and developing the Manager in Training.
Conduct meetings and communicate daily priorities, promotions, and operational updates.
Monitor employee performance, attendance, appearance, and compliance with club policies.
Provide real-time coaching and document performance concerns when necessary.
Serve as manager on duty and provide leadership when the General Manager is unavailable.
Support the club’s membership sales, revenue, and net-growth goals.
Tour prospective members, explain membership options, and close membership sales.
Coach employees on lead follow-up, tour quality, sales conversations, and closing techniques.
Monitor leads, appointments, tours, new memberships, upgrades, and conversion rates.
Assist with promotional campaigns, community outreach, referral initiatives, and special events.
Identify opportunities to upgrade members into higher-level memberships and Recovery Lounge services.
Build strong relationships with members and maintain a visible presence throughout the club.
Respond promptly and professionally to member questions, complaints, and service concerns.
Help resolve cancellation requests and identify appropriate retention solutions.
Monitor member feedback and recommend improvements to the General Manager.
Ensure employees consistently deliver a welcoming, knowledgeable, and professional experience.
Support awareness and utilization of the Recovery Lounge and other club amenities.
Complete opening, closing, and manager-on-duty responsibilities.
Conduct regular club walks to inspect cleanliness, safety, equipment, lighting, supplies, and overall presentation.
Coordinate with maintenance, housekeeping, vendors, and department leaders to resolve issues.
Ensure daily checklists, incident reports, inventory logs, and other operational records are completed accurately.
Assist with retail inventory, supply ordering, receiving, and loss prevention.
Help ensure compliance with company policies, safety procedures, emergency protocols, and applicable regulations.
Escalate equipment, facility, staffing, or member issues to the appropriate leader and follow through until resolved.
Assist the General Manager with payroll review, scheduling, labor control, and expense management.
Monitor past-due accounts and support approved collection and member-contact procedures.
Help track key performance indicators, including membership growth, attrition, average membership revenue, lead conversion, retention, and ancillary revenue.
Protect confidential employee, member, and business information.
Prepare reports and provide updates on club performance as requested.