Assistant Manager

Potbelly (Potbelly Corporate) • Sandy Springs, GA

12h • $50,000 - $55,000

About The Position

The Assistant Manager is the co-leader of a Potbelly shop, helping create an environment of belonging and teamwork for team members and customers. The role supports shop operations, team development, customer service, food safety, staffing, and business performance. The Assistant Manager works with the General Manager to control costs, inventories, and assigned P&L line items, and helps run effective shifts in a fast-paced restaurant environment.

Requirements

• At least 18 years of age.
• Meet state food safety requirements and obtain Food Safety Certification; after two unsuccessful attempts, candidates are no longer eligible for a Leader role.
• Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
• Strong written and verbal communication skills.
• Problem-solving ability.
• Ability to maintain deadlines and prioritize while running an effective shift.
• Strong organizational and multitasking skills.
• Comfort working in a busy kitchen environment.
• Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Ability to build and develop teams and handle conflict resolution.
• Strong interviewing skills.
• Ability to write effective schedules and maintain labor goals.
• Knowledge of Microsoft Office.
• Strong business acumen.
• Ability to stand or walk for 8–9 hours or as needed.
• Ability to work a minimum of 45 hours per week.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• For Illinois applicants, food safety certification is required within 30 days of employment.

Nice To Haves

• At least 2 years of management experience in a restaurant or retail environment.
• Knife skills.
• Open availability.

Responsibilities

• Train, coach, and develop Potbelly Associates and Shift Leaders.
• Interview candidates and recommend hiring Associates, Certified Trainers, and Shift Leaders.
• Develop and maintain a positive shop culture that supports attraction and retention.
• Schedule Associates, Certified Trainers, and Shift Leaders effectively.
• Update the communication board with critical shop information.
• Attend regularly scheduled meetings.
• Ensure security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow daily cash-handling procedures.
• Drive neighborhood shop marketing and promotions to maximize sales, including outside-shop recruiting and marketing activities.
• Assist the General Manager with cost of goods, variances, and inventories.
• Control assigned profit-and-loss line items.
• Maintain deadlines and prioritize while running an effective shift.
• Comply with food, cleanliness, and safety standards.
• Handle customer complaints and issues effectively.
• Perform other duties as assigned.

Benefits

• Competitive pay with performance-based annual raises.
• Medical, dental, and vision insurance.
• Domestic partnership benefits.
• Paid parental leave.
• FSA and HSA with employer contribution.
• Commuter benefit program.
• 401(k) retirement savings plan with company match.
• Employee Assistance Program.
• Paid time off.
• Discount program.
• Flexible work schedule.
• Career growth opportunities.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed