Assistant Manager(04461) - 1201 Cole Mill Rd.
About The Position
The Assistant Manager will lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly. This role involves maintaining staffing levels, handling end-of-night bank deposits and product inventory counts, and ensuring the store is properly set up for opening. The Assistant Manager will foster a sense of urgency with each order, manage dispute resolution to ensure customer satisfaction, and collect money and signed credit card receipts from delivery drivers. Responsibilities also include ensuring delivery vehicles meet inspection standards, assisting with delivery driver routing, upholding Domino's standards of grooming and appearance, and promoting pizza products, specials, and promotions. The role includes cross-training for product preparation, closing and opening procedures, operating the pizza oven, and boxing products. Additionally, the Assistant Manager will provide quality customer service over the phone and in person, demonstrate clear communication skills, and utilize a computer-based order entry system. A key aspect of this role is to contribute to and promote an atmosphere of teamwork, energy, and fun.
Requirements
- Ability to speak and write clearly
- Comprehension of using a computer based order entry system
Responsibilities
- Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
- Maintain staffing levels that mirror the needs of business at any point of the day
- Responsible for end of the night bank deposits
- Responsible for doing a nightly product inventory count
- Ensure the store is set up properly and ready to receive orders upon time of open
- Foster and project a sense of urgency with each and every order
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
- Collect money and signed credit card receipts from delivery drivers at the end of their shift
- Ensure vehicles used for delivery pass inspection, both mechanically and visually
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
- Uphold Dominos standards of grooming, uniform, and appearance
- Promote pizza products, specials, and promotions
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
- Provide quality customer service to internal and external customers both over the phone and in person
- Contribute to and promote an atmosphere of teamwork, energy, and fun
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
