Assistant Manager

Rockys Ace Hardware•Walpole, MA

1d•Onsite

About The Position

The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager.

Requirements

Knowledge of overall store policies, procedures and goals
Knowledge of management responsibilities
Ability to "fill in" as needed for the Store Manager
Ability to supervise in store personnel to insure optimum performance and amazing customer service
Ability to maintain an accurate Inventory
Ability to maintain a safe condition for Team members and Customers.
Ability to shop the competition monthly
Ability to participate and sometimes lead the monthly store meetings
Ability to oversee inventory order placement
Ability to oversee inventory receiving and store stocking
Ability to achieve sales and productivity goals
Ability to maintain gross margin at acceptable levels
Ability to maintain a safe working condition of store equipment and fixtures
Ability to set a positive example by following company procedures
Ability to develop promotions to increase store traffic.
Ability to ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
Ability to demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
Ability to resolve customer claims and complaints in a manner that is timely, courteous and discreet
Ability to authorize refunds in a manner that is consistent with company policy
Ability to work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Ability to attend and assist with mandatory monthly store meetings

Nice To Haves

Retail operations experience
Customer service experience
Leadership experience

Responsibilities

Open and close the store
Safety and security, as assigned
Knowledge of overall store policies, procedures and goals
Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
Oversee the tasks assigned and delegated to the various store team members
Training of store personnel
Supervise in store personnel to insure optimum performance and amazing customer service
Assist in maintaining an accurate Inventory
General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
Shop the competition monthly
Participate and sometimes lead the monthly store meetings
Oversee inventory order placement
Oversee inventory receiving and store stocking
Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
Maintain a safe working condition of store equipment and fixtures
Set a positive example by following company procedures
Develop promotions to increase store traffic.
Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
Resolve customer claims and complaints in a manner that is timely, courteous and discreet
Authorize refunds in a manner that is consistent with company policy
Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Attend and assist with mandatory monthly store meetings
Other responsibilities as assigned by the store manager.