Assistant Manager - Tim Hortons

Group Compass Ltee•Peterborough, ON

3d•CA$50,000 - CA$53,000•Onsite

About The Position

The Assistant Manager will be responsible for overseeing the unit while working with the Manager and team to successfully manage residential dining operations.

Requirements

Strong supervisory experience.
Ability to provide excellent judgment for problem-solving and strong arithmetic skills.
A passion for Customer Service excellence.
Detail-oriented and thrive in a fast-paced environment.
Solid team player with an emphasis on customer service.
Strong supervisory skills and the proven ability to motivate, lead and coach staff.
Superior client relationship skills.
Excellent communication skills (written and verbal).
Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.).
Able to accommodate a flexible work schedule (including evenings and weekends).

Responsibilities

Help the Manager oversee the residential dining operations.
Develop and monitor a meal and break schedule for the staff that does not interfere with customer service.
Train, develop and lead a team of associates capable of providing great customer service.
Monitor and organize catering orders with weekly invoicing.
Perform administrative duties, including cash register readings, orbit, inventory, banking, ordering and the administration of the “Be a Star Program.”
Be accountable for client and customer relationship building.
Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs.