Assistant Manager - Raleigh, NC (Brier Creek)

Excel Fitness•Raleigh, NC

6d•Onsite

About The Position

Helps manage a team of employees in a designated location, ensuring compliance with Excel and Planet Fitness policies, practices, and objectives. This role involves assisting the General Manager (GM) in various operational and personnel management tasks to maintain a positive and productive club environment.

Requirements

Must be at least 18 years of age.
HS diploma or equivalent required.
CPR/AED certification required (uncertified Team Players will be given the opportunity to complete training within the first 30 days of employment).
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team-oriented, motivated, and well organized.
Ability to think critically and evaluate solutions to problems proactively.
Ability to handle difficult situations and deal with sensitive and highly confidential information.
Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Responsibilities

Assist GM in planning and implementing strategies to attract and retain members.
Oversee the hiring process, including candidate selection, interviewing, and onboarding.
Train and develop new team members, ensuring they stay up-to-date on certifications and training requirements.
Counsel and discipline team member performance.
Supervise, inspire, motivate, and coach staff.
Support GM with monitoring Key Performance Indicators (KPI) goals and metrics for the club.
Assist GM in auditing and approving HRIS items, including payroll, timecards, bonus submissions, and onboarding/offboarding tasks.
Ensure a clean facility with a great atmosphere and world-class member service.
Perform daily club inspections and assign cleaning tasks.
Enter work orders into the Computer Maintenance Management System for facility and equipment.
Hold Team Players accountable for meeting company standards and resolving member issues.
Manage club inventory and communicate with GM and HQ for necessary orders.
Assist GM and back office with marketing and promotional activities.
Create club schedules and verify payroll items.
Ensure adherence to company policies and guidelines, addressing minor infractions.
Report major infractions to GM and HR.
Audit club inventory and provide recommendations for orders.
Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
Maintain availability while off shift to field operational questions and emergencies.
Be on call during company Peak Season/Sale Expirations as needed.
Oversee club operations and staff when the GM is unavailable.
Assist GM in representing the company at community events and outreach activities.
Assist GM with conducting and leading regularly scheduled team meetings.
Assist the Personal Training Manager (PTM) in planning and implementing strategies for the Personal Training department.
Support PTM with monitoring Personal Training KPIs.
Communicate with PTM to ensure Personal Trainer certifications are current and drive performance.
Support PTM in auditing and approving HRIS items for Personal Trainers.
Work closely with Regional Personal Training Manager (RPTM), Personal Training Revenue Manager (PTRM), and PTM to develop and track KPIs for the Personal Training department.