Assistant Manager (Career Opportunity)

Destination Pet•Charlotte, NC

4d•Onsite

About The Position

Destination Pet is seeking an Assistant Manager to help lead their team at Club Fetch. They are looking for a passionate team player and strong motivator who can support the mission, vision, and culture of Destination Pet. The role involves ensuring exceptional customer service and salesmanship, collaborating with support staff, and managing center staff under the direction of the General Manager. This includes recruiting, hiring, training, and coaching staff, as well as ensuring compliance with labor laws and managing payroll budgets. The Assistant Manager will also be responsible for the safety, security, and comfort of pet guests, resolving customer complaints, maintaining inventory, managing the computer system, and addressing facility maintenance needs in the General Manager's absence. Additionally, the role involves assisting with financial monitoring, making bank deposits, and promoting Destination Pet’s programs and services within the community.

Requirements

Associate or BS/BA is a plus.
Must be a passionate team player and a strong motivator.
Minimum of 1 year management experience preferably in hospitality, service and / or retail environments.
Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
Proficiency in computer applications including Microsoft Office Suite and database applications.
Ability to multi-task with strong time management skills.
Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Must have exceptional strong customer service experience and skills.
Must be able to work evenings, weekends and holidays.
Must frequently lift 40 pounds.
Must be able to be on feet for the duration of your shift.
Must be able to stand, walk and climb stairs frequently.
Must be able to work on computer system and work multi-line telephone.
Must be able to handle dogs on leashes.
Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Nice To Haves

Veterinary, boarding and/or grooming experience is a plus.

Responsibilities

Supports the mission, vision, culture and policies of Destination Pet.
Ensures the delivery of exceptional customer service and salesmanship.
Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
Manages center staff at the direction of the General Manager– motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.
Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
Provides customer service and salesmanship.
Resolves customer complaints.
Maintains appropriate inventory of supplies; reorders and restocks as necessary.
Shops for miscellaneous supplies as needed.
Manages the computer system.
In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
Assists General Manager with monitoring financial reports and statistics.
In the absence of the General Manager, ensures that bank deposits are made when needed.
Promotes and markets Destination Pet’s programs and services in the surrounding community.
Ensures that client communication occurs.
Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
Serve as the manager onsite when General Manager is not available.
Ensures that bank deposits are completed as needed.