Assistant Manager

Supercuts•Irvine, CA

6d•$19 - $22•Onsite

About The Position

Supercuts is a leading salon brand offering extensive training in technical skills and career advancement. We provide competitive wages, excellent benefits, and are committed to the success of our stylists. Our stylists receive intensive, paid training and annual re-certification to stay current with trends. Supercuts offers a full range of services including haircuts, color, highlights, and waxing, utilizing proprietary tools and techniques. We pride ourselves on a friendly, welcoming atmosphere and high-quality standards, making us an industry leader since 1975. The Assistant Manager will support the Salon Manager in overseeing daily salon operations, ensuring excellent customer service, and assisting with stylist recruitment, training, and development. The role involves providing a full range of hair care services to guests, ensuring every guest has a great experience through quality consultations, exceptional service, and educating guests on maintaining their look at home.

Requirements

Current cosmetology or barber license and manager license as required by state/provincial regulations
Ability to work a flexible schedule, including evenings and weekends
Ability to provide exceptional guest service, understanding the guest’s needs
Ability to perform administrative tasks
Ability to resolve guest issues
Ability to effectively lead and develop a team
Ability to train and provide guidance on business and technical competency matters
Ability to resolve associate issues

Responsibilities

Assist in overseeing day-to-day salon operations
Ensure consistent delivery of excellent customer service
Support recruitment, training, and development of stylists
Provide guests with excellent service
Provide the full range of hair care services offered by the salon
Provide quality consultations
Perform services requested in an efficient and professional manner
Perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings)
Resolve guest issues
Effectively lead and develop a team
Create a positive work environment
Provide training and guidance on business and technical competency matters
Resolve associate issues