Assistant Store Manager (Full-time) - Romeoville, IL

Hibbett•Romeoville, IL

5d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for achieving store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager is passionate about outstanding customer service and promoting merchandise, assumes supervisory control when the Store Manager is absent, and is trained in Store Manager responsibilities. The Assistant Manager helps control company assets; plans and supports selling, restocking, merchandising, ordering, and scheduling; assists with recruiting, training, and evaluating personnel; guides employees and customers; and monitors inventory, sales statistics, and expenses to support profitability. The role directs staff to complete departmental responsibilities and standards, keeps the Store Manager informed about inventory movement and customer trends, maintains quality customer service, and performs general administrative duties. The Assistant Manager provides customer service in accordance with the customer service manual, including assisting customers as they enter and helping multiple customers during peak periods. The role promotes and sells company services and merchandise, follows company policies and standards, and protects company assets and financial information by ensuring internal controls are accurate and effective and reporting potential fraud risks to management or appropriate officials. In the Store Manager’s absence, the Assistant Manager supervises employees, including interviewing and training, planning and directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to complete departmental responsibilities and standards.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide customer assistance, including during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards.
Perform general administrative duties and train in Store Manager responsibilities.
Protect company assets and financial information by ensuring effective internal controls and reporting potential fraud risks.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and directing work, and resolving problems.