Assistant Manager

Chompie's•Phoenix, AZ

18h•Onsite

About The Position

At Chompie’s Restaurant and Deli, a JRI Hospitality Brand, we pride ourselves on serving up great food, including our freshly baked bread, cakes, pastries, and world-famous bagels in a fun environment for our guests and team members. You can be part of our team delivering exceptional hospitality with timeless family recipes that have been handed down for generations. As a food-focused people-first company, our talented Team Members are developed in an environment to prosper and grow. We’re looking for a dedicated Restaurant and Retail Manager to lead and inspire our front-of-house team while delivering exceptional hospitality and upholding the highest standards of operational excellence. A key leadership role at Chompie’s, our Service Managers are the face of our brand—ensuring every guest leaves happy, every plate is a masterpiece, and every team member is empowered to succeed. By championing a “Performance Lives Here!” culture and living the Chompie’s Way, you’ll help create memorable experiences for our guests while driving results through teamwork, accountability, and a passion for excellence.

Requirements

Experience in a leadership role within the restaurant or retail industry.
Ability to lead and inspire a front-of-house team.
Commitment to delivering exceptional hospitality.
Understanding of operational excellence and high standards.
Ability to embody brand values and set a professional standard.
Skills in fostering open communication, trust, and positive energy.
Knowledge of QSC standards, portion control, personal hygiene, and health codes.
Experience in sales building, labor management, inventory control, and cash-security procedures.
Familiarity with OAC, ROR, line checks, and temp logs.
Ability to execute promotions and LTOs.
Experience in managing labor to target.
Proficiency in completing closing duties accurately and safely.
Skills in providing constructive feedback, resolving conflicts, and coaching team members.
Experience in recruiting and training new hires.
Knowledge of HACCP guidelines, local health codes, and company safety/security policies.

Nice To Haves

Experience in a restaurant and deli environment.
Familiarity with timeless family recipes.
Experience in a food-focused, people-first company.

Responsibilities

Embody Chompie’s with every interaction—guest or team member—and set the standard for professionalism, appearance, and attitude.
Remove roadblocks to excellence and maintain a culture of open communication, trust, and positive energy.
Model our T.E.A.M. values and enforce non‑negotiables (QSC standards, portion control, personal hygiene, health codes).
Partner with your Regional Operations Partner in KPI‑focused meetings. Own people, operations, and P&L performance through sales building, labor management, inventory control, and cash‑security procedures.
Ensure “Every Guest Leaves Happy” by executing OAC, ROR, line checks, temp logs, and offering add‑ons/upgrades to maximize both guest satisfaction and revenue.
Ensure every dish is a work of art—on time, at perfect temperature, and impeccably presented.
Maintain a near‑pristine dining environment throughout every shift.
Execute promotions and LTOs, control waste, manage labor to target, and drive add‑on sales.
Complete pre‑close, side work, and closing duties accurately and safely. Verify closing checklists.
Provide constructive feedback, resolve conflicts, and coach team members to higher performance, recruiting and training new hires alongside your ROP.
Uphold HACCP guidelines, local health codes, and company safety/security policies at all times.