Assistant Manager(369)

EssilorLuxottica Group•Gastonia, NC

2d•Onsite

About The Position

LensCrafters is a vision-focused company that combines advanced technology with a personal approach to eye care. The Assistant Manager acts as a leader, supporting the Store Manager and operating as a business owner within the community. They represent LensCrafters as a premier vision care provider and are responsible for achieving key performance metrics.

Requirements

High School graduate or equivalent
1+ year(s) management/supervisory experience with direct reports
Knowledge of retail operations, processes & policies
Strong basic math skills
Familiarity with cash register, computers & calculators
Must have a strong command of the English language for all written correspondence & oral communication
Strong communicator & listener
Demonstrated high-level of selling skills
Proven ability to problem solve

Nice To Haves

College degree or equivalent
Previous experience in leadership position within retail & customer service industry
Knowledge of basic optics
Knowledge of current store merchandise
State licensure (if applicable) &/or ABO Certification in non-licensed states
Brand Final Inspector Certification
Brand Quality, Fitting & Adjusting Program

Responsibilities

Delivers quality and improvement to exceed all key performance indicators (KPIs) including Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score, and current year objectives.
Demonstrates a strong understanding of retail business to drive positive sales and business results, understanding the market and competitors.
Supports store business plans to maximize sales and profit.
Partners with the store manager to lead and develop the team.
Delivers clear, constructive, and timely feedback and partners with the Store Manager on development.
Executes visual directives and maintains store appearance.
Maintains a positive working relationship with doctors.
Promotes team compliance to all policies.
Performs administrative duties.
Works a flexible schedule, including nights and weekends.