Assistant Manager

AAAA Self Storage Management Group LLC•Richmond, VA

1d•Hybrid

About The Position

The Assistant Manager is responsible for marketing to commercial and consumer customer bases, establishing rental rates, contracting with tenants, collecting rents, overseeing facility maintenance and systems, monitoring security, and enforcing company policies and procedures. This role requires a blend of sales, customer service, operational, and supervisory skills.

Requirements

3+ years Retail experience preferred
2+ years Supervisor or Leadership experience preferred
Self-motivated with excellent time management skills and high productivity with minimal guidance.
Ability to work with minimal supervision and in a team environment.
Ability to work a flexible work schedule, including weekends; must be punctual and have excellent attendance.
Passion for sales with the ability to understand customer needs, recommend solutions, and identify cross-selling opportunities.
Superior organizational skills, meticulous attention to detail, and commitment to producing accurate, high-quality work.
Ability to problem-solve, analyze information, and demonstrate professionalism.
Proficient in Microsoft Office, Email, and general computer knowledge; ability to learn new software and programs easily.
Presents a professional, positive image.

Responsibilities

Renting self storage and selling related merchandise (boxes, locks, etc.) and ancillary company services.
Providing excellent customer service to new and existing customers, handling inquiries and problems courteously, and promoting positive online reviews.
Accepting and processing payments for storage rent, reconciling all payment types daily, and completing daily bank deposits.
Performing collection tasks for past due customers, including phone calls, mailing letters, and preparing Auction Sales paperwork.
Preparing and submitting operational, accounting, marketing, and other reports as required.
Completing monthly schedules for store staff.
Keeping the property neat and clean, including maintaining exterior grounds, cleaning storage units, access hallways, restrooms, and overall property cleanliness.
Scheduling and supervising minor repairs at the store.
Advising the District Manager of any repairs, construction defects, or large maintenance projects.
Supervising maintenance technicians or third-party contractors during routine maintenance or repairs.
Visually inspecting the store daily to identify and respond promptly to any potential breach of security.
Understanding basic operations and maintenance requirements for facility systems (HVAC, fire alarm, security system, lighting, gate operations, etc.).
Performing minor maintenance duties, such as changing light bulbs and weed control.
Implementing, following, and enforcing compliance with company policy and procedures.