Assistant Manager - Arnold

Club Elite and Club Fitness•Arnold, MO

2d•$37,500 - $40,000•Onsite

About The Position

The Assistant Manager supports club leadership in the daily operations of the facility, ensuring the environment remains clean, functional, and friendly for all members and employees. This role plays a key part in delivering exceptional member experiences by upholding Club Fitness standards and modeling the company’s values. The Assistant Manager also provides guidance to operational team members, assisting with staffing, performance support, and the development of a positive, service-focused work environment.

Requirements

High School diploma or GED, required
18 years of age or older, required
Minimum of at least 1 year of experience in customer service or hospitality
Excellent communication and interpersonal skills
Ability to handle stressful situations with professionalism and a positive attitude
Strong multitasking abilities
Ability to work varying hours as needed, including evenings, weekends, and holidays

Nice To Haves

Love interacting with people
Love being busy and getting things done
Love delivering excellent customer service
Love achieving and exceeding member expectations
Love providing a Clean, Functional, and Friendly environment

Responsibilities

Lead, motivate, and guide staff to uphold a clean, functional, and friendly environment while delivering the highest level of member experience.
Identify opportunities to improve cleanliness or functionality and ensure corrective action is taken.
Provide club tours and educate potential members on the value of Club Fitness amenities and services.
Engage with members to guide them toward amenities, programs, and services that support their fitness goals.
Foster a high-performing, customer-service–focused team culture.
Inspect facility audit results and ensure tasks are completed to company standards.
Take an active role in training staff on cleanliness expectations and operational procedures.
Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIRs).
Maintain a clean, organized, and safe club environment through scheduled walk-throughs and hands-on support.
Oversee Kids Club operations, ensuring a safe, upbeat, and engaging environment for children ages 2 and up.
Complete accurate POS transactions, including retail, tanning, and membership-related sales.
Conduct daily facility audits and assign tasks to staff based on audit findings.
Train, coach, and mentor team members on front desk functions, check-in processes, POS operations, and cleanliness standards.
Ensure consistent service excellence by guiding team members in delivering a clean, functional, and friendly environment.