Assistant Manager, Palo Alto

Hermes • Palo Alto, CA

5d • Onsite

About The Position

The Assistant Manager is responsible for partnering with the Managing Director and Floor Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff. This role involves daily supervision of staff, including coaching, training, and assisting in achieving sales objectives. The Assistant Manager demonstrates an active management presence on the sales floor, modeling exceptional service and ensuring all team members embody the Hermès spirit. This role also involves identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders, and applying these opportunities to sales specialist goals. Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations, communicating CRM standards, and ensuring policy and procedure compliance are also key responsibilities. The Assistant Manager monitors E-time and scheduling needs, maintains attendance records, organizes seasonal trainings, and assists in recruiting and interviewing for open positions. They also make critical client decisions and run the business during the Managing Director/Floor Director’s absence.

Requirements

• 4+ years of retail management experience
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0-25 lbs. without assistance.
• Flexible in work availability as business needs dictate.

Nice To Haves

• prior experience in a luxury environment preferred.

Responsibilities

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
• Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit.
• Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders.
• Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
• Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.
• Ensures policy and procedure are clearly communicated to team and all are actively compliant.
• Monitor E-time and scheduling needs for the staff.
• Keep and accurate record of vacation, time and attendance in tandem with HR.
• Organizes seasonal trainings including key métier points, share internal updates, and ensure sales team are integrating into client conversations at point of sale.
• Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
• Making critical client decisions and runs business during Managing Director/Floor Director’s visits to Preview/Podium.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed