Assistant Manager for Bigfoot Store in Townsend
About The Position
Bigfoot in the Smokies is a unique attraction and retail experience in Townsend, TN, celebrating the legend of Bigfoot and the surrounding wilderness. We offer visitors an immersive, family-friendly experience with unique merchandise and photo opportunities. We are part of a growing family of businesses committed to quality guest experiences and Appalachian charm. The Assistant Manager is a key leadership role supporting the General Manager/Owner in daily operations, ensuring smooth store operations, outstanding guest experiences, strong retail performance, and a motivated, well-trained team. This is a hands-on position requiring problem-solving on the floor and contributing to a memorable guest destination. The ideal candidate thrives in a fast-paced, tourism-driven retail environment and takes ownership of results.
Requirements
- 2+ years of retail or hospitality supervisory/management experience
- Strong communication and interpersonal skills
- Comfortable with POS systems, basic cash handling, and inventory processes
- Ability to work weekends, holidays, and extended hours during peak tourist season
- Reliable, punctual, and able to lead by example on the floor
- Physically able to stand for extended periods, lift up to 30–40 lbs, and assist with stocking/merchandising
Nice To Haves
- Experience in a tourism, attraction, or destination retail environment
- Familiarity with the Townsend/Smoky Mountains area and visitor base
- A natural storyteller who enjoys engaging guests and creating fun experiences
- Prior experience training or mentoring staff
Responsibilities
- Oversee daily opening and closing procedures, ensuring the store is guest-ready.
- Manage cash handling, POS operations, and daily sales reconciliation.
- Monitor and maintain inventory levels; assist with receiving, stocking, and merchandising.
- Ensure the sales floor, displays, and photo areas are clean, organized, and visually appealing.
- Help enforce safety, security, and loss-prevention procedures.
- Supervise, coach, and schedule sales associates and seasonal staff.
- Train new hires on customer service standards, product knowledge, and POS systems.
- Foster a positive, high-energy team culture that reflects the brand's fun, welcoming personality.
- Step in to resolve staffing gaps, performance issues, or scheduling conflicts.
- Conduct or assist with performance check-ins and feedback conversations.
- Ensure every visitor receives a warm, memorable experience consistent with the Bigfoot in the Smokies brand.
- Handle escalated customer concerns with professionalism and a solutions-first mindset.
- Encourage staff to engage visitors, share the Bigfoot lore/story, and promote photo moments and merchandise.
- Monitor guest feedback (in person, online reviews) and relay insights to ownership.
- Support achievement of daily, weekly, and seasonal sales goals.
- Assist with merchandise planning input based on what's selling and guest requests.
- Help execute promotions, seasonal displays, and new product launches.
- Track key performance metrics (sales per visitor, conversion, top sellers) and report to ownership.
- Assist with scheduling, timekeeping, and payroll prep.
- Help maintain vendor and inventory records.
- Support ordering and restocking processes.
- Communicate regularly with ownership on operational needs, staffing, and store performance.
Benefits
- Employee discounts
- Paid time off
- Bonus based on performance
- Company parties
- Competitive salary
- Free uniforms
- Opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
