Assistant Manager, Scottsdale
About The Position
The Assistant Manager is responsible for partnering with the Managing Director and Floor Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff. This role involves daily supervision of staff, including coaching, training, and assisting in achieving sales objectives. The Assistant Manager will demonstrate an active management presence on the sales floor, modeling exceptional service and ensuring team members embody the Hermès spirit. Key responsibilities include identifying sales opportunities, contributing to performance evaluations, communicating and ensuring compliance with CRM standards and company policies, monitoring E-time and scheduling, organizing seasonal trainings, assisting in recruitment and interviewing, and making critical client decisions. The Assistant Manager will also run the business in the absence of the Managing Director/Floor Director.
Requirements
- 4+ years of retail management experience
- Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
- Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
- Ability to interpret sales data and translate into effective business recommendations.
- Clear written and verbal communication skills.
- Ability to lift between 0-25 lbs. without assistance.
- Flexible in work availability as business needs dictate.
Nice To Haves
- prior experience in a luxury environment preferred.
Responsibilities
- Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
- Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit.
- Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
- Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.
- Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to HOP standards.
- Ensures policy and procedure is clearly communicated to team and all are actively compliant.
- Monitor E-time and scheduling needs for the staff. Keep and accurate record of vacation, time and attendance in tandem with HR.
- Organizes seasonal trainings including key métier points, share Porte updates, and ensure sales team are integrating into client conversations at point of sale.
- Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
- Making critical client decisions and runs business during Managing Director/Floor Director’s visits to Podium.
- Responsible for achieving the sales goal for the year for their specific location.
- Ensure the store is profitable and has an accurate inventory that falls within the parameters of the company sets.
- Responsible for maintaining stock levels in all métiers of responsibility, MOS, and sell thru according to HOP standards.
- Responsible for making decisions that relate to the staff, the client and the running of the store.
- In the absence of the Floor Director/Managing Director, the Assistant Manager will step in to the role of the Floor Director/Managing Director.
Benefits
- Commission and bonus incentives based on sales performance
- Medical, Dental, Vision,
- Life Insurance and Disability
- Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
- Paid Parental leave and transition time
- 401(k) and Roth Retirement plan with company matching and profit sharing
- Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
- Product discount and EAP resources
- Access to Calm App, Health Advocate, Family Building Support and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
