Assistant Manager (Processing Center, Home Essentials)

District Council of Madison , Society of SvdP•Madison, WI

7h•Onsite

About The Position

The Assistant Processing Center Manager is responsible for supervising employees and daily operations at the processing center, as well as for the facility’s overall productivity and profitability. This is a full-time, non-exempt position with 4 day-10 hour shifts and a rotating day off, totaling 40 hours per week. The role involves training, supervising, and coaching personnel, managing departmental structure and production goals, maintaining cash handling and POS procedures, and planning projects. The manager will also support change, control expenses, manage employee scheduling, maintain timekeeping, coordinate charitable contributions, and resolve customer/client issues. Additionally, the role assists with recruiting, conducts interviews, ensures employee reviews are met, communicates facility needs, and maintains a safe and clean working environment. The Assistant Manager attends management meetings in the absence of the Processing Center Manager, works with staff to maximize production, and helps maintain Google Calendar for time management. Location assignments and daily tasks may rotate based on operational needs and staff training. Reasonable accommodations are available for individuals with disabilities.

Requirements

Minimum of 1 year managerial or supervisory experience required.
Maintain a pleasant, professional, service-oriented environment by modeling expected behavior for other employees and promoting a sense of teamwork and good morale among the staff.
Able to meet and maintain production quotas in all assigned areas.
Commitment to teamwork, equity, and inclusion.
Consistent, reliable attendance and punctuality.
Must have access to reliable transportation to home location as well as other facility locations as needed for training.
Capable of making speedy and accurate judgments of donation quality regarding waste, recyclables and useable donations.
Build authentic relationships across lines of difference, such as race, ethnicity, sexual orientation, class, ability, gender identity, citizenship status, or other identities.
Play an integral role in fostering a culture of equity and inclusion within the organization.
Ability to work independently and adapt to changing priorities in a fast-paced environment.
Basic knowledge of all clothing, accessories, linens, miscellaneous, jewelry, books, collectibles, furniture, small appliances, quality requirements, and resale value.
Strong leadership and communication skills, with demonstrated ability to work effectively with diverse staff, customers, and volunteers.
Strong problem-solving skills with the ability to make timely, accurate decisions.
Participate in the SVdP Drug & Alcohol Testing Program for Safety Sensitive Positions (including pre-employment and post-incident testing).
Able to work with people of diverse backgrounds in a faith-based setting.
Demonstrate the implementation of best practices as required by the SVdP Safeguarding policy when interacting with children and vulnerable adults.
For the safety of the clients SVdP serves and as per the Safeguarding Policy, this position requires the successful completion of a criminal background check.
This position requires the ability to effectively communicate a wide variety of information to employees, customers, and clients. Good listening, verbal and written skills are required.
This position requires the ability to perform mathematical calculations necessary to manage a retail business, the ability to prioritize and execute responsibilities, and the critical thinking skills necessary for good decision-making.
In addition, this position requires familiarity with basic computer skills.
Knowledge of POS systems, Windows operating system, Microsoft Office Suite and Google applications required.
Typing 35 words per minute is required.
This employee must have the ability to work with a culturally and socially diverse population as represented by the employees, customers, and clients of the Society of St. Vincent de Paul.
Employees must frequently stand, walk, talk and hear, use hands to handle or touch product, tools, or controls.
Employees must regularly lift and/or move up to 25 pounds without assistance and occasionally lift/move up to 50 lbs. with assistance from equipment or another person.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Employee must be able to follow instructions and work autonomously on assigned job duties.
Employee must be able to work assigned shifts consistently and reliably.

Responsibilities

Train, supervise and coach processing center personnel while implementing Company Policies as established by the Store Committee and work rules outlined in the Employee Handbook.
Make discipline recommendations to the Processing Center Manager and Senior Director of Retail Operations/Associate Director of Retail Operations (SDRO/ADRO).
Manages departmental structure, development and monitors production goals.
Maintains proper cash handling and point-of-sale procedures.
Plans and manages projects related to departmental functions.
Manages and supports change with direct reports.
Respond appropriately and creatively to the challenges of operating a profitable facility/department via expense controls, employee scheduling and recycling programs.
Maintain employee timekeeping with the use of a payroll system.
Coordinate charitable contributions and client services with the Service Center Manager.
Make reasonable attempts to solve problems arising from customers, volunteers, clients, donors, and staff while utilizing de-escalation skills. Any unresolved problems are to be referred to the Senior Director of Retail Operations/Associate Director of Retail Operations (SDRO/ADRO).
Help with the recruiting process for open positions as needed.
Conduct phone and in-person interviews as directed by the Processing Center Manager.
All offers of employment must have specific authorization by the Processing Center Manager.
Meet deadlines for employee reviews and formal coaching expectations.
Communicate and represent the interests and needs of the facility to the Processing Center Manager and SDRO/ADRO.
Communicate facility maintenance problems to the Processing Center Manager and Facilities Manager to provide a safe and clean working environment that complies with all state and local building and fire codes while implementing safety policies through training, reporting safety hazards, and correcting unsafe employee practices.
Attend management meetings as scheduled by the Senior Director of Retail Operations/Associate Director of Retail Operations in the absence of the Processing Center Manager.
Work hand in hand with staff to maximize production efficiencies and promote a spirit of teamwork within the processing center.
Help maintain Google Calendar for proper time management proficiencies.
Responsible for completing other duties/responsibilities as assigned.
Location assignments are subject to change to meet operational needs and aid with staff training and development.
Daily assignments will rotate based on staffing and operational needs.