Assistant Manager - Anderson Lane

Excel Fitness•Austin, TX

2d•Onsite

About The Position

The Assistant Manager plays a crucial role in supporting the General Manager (GM) in planning and implementing strategies to attract and retain members, while fostering a positive culture aligned with Excel Core Values. This position is accountable for various operational duties, including the hiring process, training and development of new team members, ensuring certifications are up-to-date, and managing staff performance through counseling and discipline. The Assistant Manager will supervise, inspire, motivate, and coach staff to achieve their best. They will also support the GM in monitoring Key Performance Indicators (KPIs), maintaining a clean and inviting facility, performing daily club inspections, entering work orders into the Computer Maintenance Management System, and ensuring team members adhere to company policies. Additionally, this role involves managing club inventory, assisting with marketing and promotional activities, creating club schedules, verifying payroll, and conducting Team Player Assessments. The Assistant Manager is expected to be available off-shift for operational questions and emergencies, particularly during peak seasons, and will oversee club operations and staff when the GM is unavailable. Representing the company at community events and leading team meetings are also key responsibilities.

Requirements

Must be at least 18 years of age.
HS diploma or equivalent required.
CPR/AED certification required.
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.
Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Nice To Haves

Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.

Responsibilities

Assist GM in planning and implementing strategies to attract and retain members.
Oversee the hiring process, including candidate selection, interviewing, and onboarding documentation.
Train and develop new team members, ensuring they stay up-to-date on certifications and training requirements.
Counsel and discipline team member performance.
Supervise, inspire, motivate, and coach staff to perform to their best abilities.
Support GM with monitoring KPI goals and metrics for the club.
Ensure a clean facility with a great atmosphere and world-class member service.
Perform daily club inspections and assign cleaning tasks.
Enter work orders into the Computer Maintenance Management System for facility and equipment maintenance.
Hold Team Players accountable for meeting company standards, audit daily paperwork, and resolve member issues.
Manage club inventory and communicate with GM and HQ on placing necessary orders.
Assist GM and back office with marketing and promotional activities.
Create club schedule and edit/verify payroll items.
Ensure Team Players adhere to company policies and guidelines and address minor infractions.
Report major infractions with GM and HR to formulate a plan.
Audit club inventory and communicate recommendations for inventory orders.
Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
Maintain availability while off shift to field operational questions and/or emergencies.
Be on call during company Peak Season/Sale Expirations when needed.
Oversee club operations and staff when the GM is off or unavailable.
Assist GM and represent the company at community events and outreach activities.
Assist GM with conducting and leading regularly scheduled team meetings.