Assistant Manager

Express • Bartlett, TN

1h • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident, and effortless styles through more than 400 retail and outlet stores in the United States and Puerto Rico, as well as its website and mobile app.

Express is seeking an Assistant Manager to support the Store Manager in supervising store operations, recruiting, management, training, and sales functions. The role helps drive productivity, ensure compliance with company policies, and create a strong in-store shopping experience for customers at the Wolfchase Galleria store.

The Assistant Manager supports talent development, daily operations, sales and operational performance, merchandise flow, customer engagement, and execution of store strategies. The position requires high school education or equivalent, relevant experience, technology proficiency, strong customer service skills, and availability that includes nights, weekends, and non-business hours. The posting describes benefits for both full-time and part-time associates; it does not explicitly state this role’s employment type.

Requirements

• High school education or equivalent.
• 1–3 years of relevant job experience is listed under required experience and qualifications; the critical skills section separately specifies a minimum of two years of relevant experience.
• Proficiency with technology, including iPads and registers.
• Strong customer service skills.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Strong communication skills.
• Proven ability to drive sales results.
• Prior sales management experience.
• Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience is preferred.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive, collaborative work environment and strong store morale.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their growth.
• May participate in Sales Associate interviews and provide feedback to the Store Manager.
• Support the Store Manager’s business analysis and help execute and communicate action plans to optimize results and operational execution.
• Assist in overseeing all aspects of daily store operations.
• Execute action plans to optimize results.
• Ensure sales floor coverage to meet customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintain adherence to company policies and help ensure associate and customer safety.
• Manage execution of the store strategy to achieve performance goals.
• Lead associates in consistently executing merchandising strategies, operations, loyalty programs, and other company initiatives.
• Support a store environment focused on delivering a strong in-store experience.
• Lead by example in proactive customer engagement to exceed customer expectations.
• Greet and assist customers, sharing information about products, promotions, and loyalty programs.
• Resolve customer complaints by identifying the source of issues and taking initiative to address them.
• Act as the customer experience leader, be accountable for customer experience results, and create action plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off for full-time associates.
• Parental leave for new mothers and fathers.
• Part-time associates may receive assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates are eligible for an Express merchandise discount, may participate in the Learn & Earn incentive program, and may choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED