Assistant Manager

Mike's Bikes•Sausalito, CA

5d•Onsite

About The Position

The Assistant Manager is responsible for maintaining an accurate inventory database and linking their store to the company’s product supply chain by processing and verifying all incoming and outgoing parts, accessories, and bicycles. Operations staff also collect physical inventory data, execute directives from purchasing and other departments, and work with the General Manager to provide their store day-to-day operational support, maintaining a retail environment that enables the success of the sales and tech department.

Requirements

Strong organizational, planning, analytical and communication skills.
Time/deadline management skills, attention to detail, and consistency are a must.
Proven ability to plan and accomplish goals with a demonstrated history of growing businesses.
Strong coaching, development and performance feedback skills.
Strong leadership presence, including the ability to engender confidence and enthusiasm during periods of change or slower business.
Ability to create a vision of the future that motivates employees to want to achieve it.
Excellent problem solving abilities and on-the-fly thinking to match the fast moving shop environment.
Above average people skills to finesse sticky customer situations and build lasting relationships.

Nice To Haves

Knowledge of, or enthusiasm for, bicycles and the bicycle industry a huge plus.

Responsibilities

Fulfill telephone and online requests for product from store personnel.
Remove from stock and process products for transfer following proper procedures.
Assist drivers and ensure all products are loaded onto the transfer truck.
Implement visual directives as they are assigned by Merchandising Manager.
Verify, organize and stock product received following proper procedures.
Ensure product arrives in good condition.
Confirm that customers are contacted and notify store personnel of arrival of requested product.
Direct tech staff to check-in bikes in order of urgency (Paid, Customer request, etc).
Process incoming orders received by the distribution center.
Match shipped product to vendor pick-list/pack-slip.
Create vouchers using Purchase Orders.
Report any shipping/receiving discrepancies to purchasing department.
Submit paperwork to accounting.
Process product (Price and security tag as necessary) and merchandise on the sales floor.
Keep sales floor stocked with available product.
Keep product displayed as directed by the Merchandising Department.
Maintain back-stock organization.
Request more centrally warehoused product as needed.
Ensure warranty documentation is complete and properly filled out.
Transfer warranty returns to the distribution center following proper procedures.
Conduct regular physical inventory counts as assigned following proper procedures.
Report inventory discrepancies to the supervising manager.
Research inventory discrepancies as instructed.
Help provide the store with a smooth and successful operation, including assisting customers when all sales staff is occupied.
Keep store stocked with supplies-forms, office supplies, etc.
Effectively quarterback the sales floor to ensure all customers are served exceeding well.
Conduct morning huddles.
Execute our Rules of Customer Service to resolve all customer conflicts or complaints.
Complete any tasks given by your GM.