Assistant Manager - IHOP

BFS Foods Inc•Hancock, MD

1d•Onsite

About The Position

The Assistant Manager reports to the General Manager and is responsible for ensuring customer satisfaction, maintaining high standards of cleanliness and sanitation, supervising restaurant employees, enforcing company policies, and training staff on various operational aspects. The role may require filling in for different positions and working extra shifts as needed. The Assistant Manager works closely with the store manager to implement training and initiatives, and must meet store cost and operational goals.

Requirements

Ability to communicate effectively with all hourly associates.
Ability to cover all shifts during the normal operation of the unit.
Previous restaurant experience required.
Perform such similar, comparable, or related duties as may be required or assigned.

Responsibilities

Ensure that each customer is completely satisfied during their visit.
Maintain the highest standards of cleanliness and sanitation in your unit at all times.
Supervise 15-20 restaurant employees per shift.
Enforce all brands standards, company policies and procedures.
Represent the company, with professionalism at all times. Treat all employees with dignity and respect.
Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).
Fill in for different positions in the restaurant as needed.
May be required to work extra shifts to accommodate store business and or call offs.
Work closely with store manager to implement training on new systems, techniques, service standards.
Ability to execute and enforce company initiatives and policies.
Meet all store cost and operational goals and budgets.