Full Time Assistant Manager - Mall at Barnes Crossing

Store•Tupelo, MS

1d•Onsite

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the Chief Workshop Manager in store operations, staff management, Guest service, and the execution of sales and marketing strategies. You will lead scheduled shifts, help the team meet business targets, maintain brand and safety standards, oversee inventory processes, and contribute to building a high-performing team that delivers an exceptional Guest experience. Performance is measured against annual store objectives and corporate goals, including financial results, operational execution, talent management, team collaboration, and stakeholder feedback. Supervisors may assign additional functions and requirements as appropriate.

Requirements

Two years of store management experience with a successful history in a customer-centric business, preferably specialty retail.
High school diploma.
Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for at least eight hours a day.
Ability to lift more than 25 pounds.
Demonstrates initiative, self-direction, sound judgment, and the ability to remain calm under pressure in a dynamic environment.
Ability to connect with and inspire others, lead teams, and communicate positively.

Nice To Haves

Two to four years of store management experience with a successful history in a customer-centric business, preferably specialty retail.
Associate's degree or higher in business, management, or a related field.

Responsibilities

Assist the Chief Workshop Manager in assigning daily work, managing break schedules, and setting priorities for associates.
Provide input and recommendations on hiring, promotion, applicant selection, and staff advancement.
Lead and inspire associates during scheduled shifts, serving as a role model and enforcing Build-A-Bear policies, procedures, and standards.
Identify and promptly communicate possible policy violations to the Chief Workshop Manager and/or District Manager; recommend and assist with appropriate corrective actions.
Maintain store security and cash management, product confidentiality, safety, attendance, and business conduct standards.
Drive sales as Floor Leader by coaching associates, creating a Guest experience aligned with the Experience First culture, zoning associates, responding to business trends, and motivating the team to meet or exceed targets.
Ensure merchandising displays and layouts meet brand standards and create an inviting store environment.
Use independent judgment to maintain operational efficiency, follow safety procedures, and resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Assist in building and developing a high-performing team that delivers an exceptional Guest experience.
Work toward annual store objectives and corporate goals, including financial objectives, operational standards, talent management, team collaboration, communication, and performance.