Assistant Manager, Youth Community Support Program

Boyle Street Community Service Ltd•Edmonton, AB

12d•CA$31 - CA$32•Onsite

About The Position

Reporting to the Program Manager of YCSP, the YCSP Assistant Manager will directly support in the supervision of caseworkers and other team members. The Assistant Manager works alongside the Program Manager of the YCSP and assists in the day-to-day responsibilities and operations of the YCSP to maintain the operations of the program in conjunction with Recovery Alberta. The Youth Community Support Program (YCSP) is a community-based Mental Health Program. This program is a partnership services between Boyle Street Community Services and Recovery Alberta (formerly known as Alberta Health Services). YCSP is an empowering, collaborative, and innovative program for 20-25 youth and their families who have frequently accessed hospital-based mental health services without experiencing functional improvement.

Requirements

Degree or diploma in social services or related field. Candidates without a degree but extensive relevant experience will also be considered.
4 years experience within the social services sector, experience in a non-profit environment is an asset.
Valid First Aid certificate or enrolled in a future course
Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)
Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)
Valid Class 5 non-GDL Driver’s License and access to a reliable vehicle with 2-million-dollar liability insurance

Nice To Haves

5 years’ experience in an assistant management role and experience in leadership is an asset.
Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.

Responsibilities

Provide supervision and guidance to all staff members within the program, in coordination with the program manager.
Support the professional development of staff through training, coaching, and mentorship opportunities.
Conduct one-on-one training and check-in sessions with staff to address specific skill development needs and performance improvement.
Address minor conflicts and HR issues among staff members, seeking guidance from higher management when necessary.
Provide support by covering shifts or duties for other staff members, as needed - particularly in emergency situations.
Provide on-call support for shift coverage.
Attend meetings in supervisors’ absence, representing the program.
Consult with Program Manager and Recovery Alberta Care Manager on staff roles, programming, and scheduling.
Provide coverage for DBT Skill/Mindfulness Activities when needed.
Co-facilitate ARC and DBT Groups during staff absences.
Coordinate and manage staff schedules to ensure adequate coverage for program operations.
Attend organizational operations meetings, meet monthly with program stakeholders and funders.
Oversee timecard submissions and approvals, with final approval provided by the Program Manager.
Prepare and submit comprehensive monthly reports detailing program activities, outcomes, and challenges.
Assist in pre-screening candidates, interviewing, and participating in recruitment efforts to fill vacant positions within the program.
Engage in internal operational discussions and decision-making processes to contribute to the overall effectiveness of the program.
Contribute to the development and implementation of program policies, procedures, and training materials as required.
All other duties as outlined by the manager.
All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.