Assistant Manager- Whiskey & Rye

Omni Hotels & Resorts•Fort Worth, TX

7d•Onsite

About The Position

The Assistant Manager- Whiskey & Rye role focuses on providing proper training and supervision of all personnel, including supervisors. The goal is to ensure prompt, courteous service that aligns with Omni Food and Beverage standards and company policies. This position is crucial for the overall success of the restaurant, measured by guest satisfaction surveys and effective utilization of financial controls within Whiskey & Rye.

Requirements

Bachelor’s Degree or Equivalent
Previous Restaurant Management Experience required
Flexible schedule including evenings, weekends, and holidays
Understanding of financial statements and labor productivity

Responsibilities

Consistently ensure maximum guest satisfaction while dining in the restaurant.
Conduct pre-meal meetings with service staff on a daily basis.
Supervise the floor during operation.
Ensure service personnel follow service protocol, including steps of service.
Monitor the timing of the guest experience.
Handle all complaints to the guests' satisfaction.
Maintain a consistently smooth running operation.
Create the Front of the House staff weekly schedule.
Ensure Kitchen, stewarding, and host staff are on duty as scheduled.
Ensure side-stations are fully stocked with equipment.
Ensure all side-work is complete and checked out by the manager.
Verify that beverage machines are functioning properly.
Ensure station rotation in seating.
Assist in seating or service of guests as necessary.
Coordinate all functions in the dining room during service.
Monitor the productivity of service staff.
Monitor and critique the quality and consistency of the food product.
Ensure special boards and/or descriptions are posted accurately.
Continuously check food quality and presentation coming from the kitchen.
Maintain food displays during service.
Monitor guest satisfaction and comments regarding food and service.
Be familiar with clients to ensure constant recognition of all repeat guests.
Review reservations on a daily basis and check against the VIP list from the front desk.
Ensure all special attention details are handled properly.
Maintain the physical atmosphere and cleanliness of the restaurant.
Ensure staff uniforms and appearances meet specifications.
Ensure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations, and tray stands.
Ensure all menus are inspected daily by the hostess.
Ensure all equipment is in good condition and clean.
Ensure work areas are maintained neat, orderly, and clean.
Adjust lights and music appropriately for each meal period.
Contribute to the profitability of the restaurant through cost control effectiveness.
Constantly perform positive up-selling techniques with service staff.
Expedite table turnover and table resetting.
Implement sales promotions and merchandising programs.
Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
Know and adhere to all company policies and procedures.
Know emergency procedures (including CPR) and work to prevent accidents.
Be familiar with and enforce all policies related to liquor liability laws.
Perform any and all other duties assigned and/or required by management.