Assistant Manager, Village Homes

Montage Hotels & Resorts • Bluffton, SC

2d • Onsite

About The Position

The Assistant Residential Manager supports the Village Homes leadership team in the day-to-day management and operations of a portfolio of luxury private residences, ensuring an exceptional homeowner and guest experience through personalized service, proactive property oversight, and flawless operational execution. Serving as the primary liaison between homeowners, guests, resort departments, and service partners, this role ensures each residence is impeccably maintained, expertly managed, and consistently reflects the brand's luxury standards. The Assistant Residential Manager provides hands-on operational leadership while cultivating strong homeowner relationships and delivering the elevated service synonymous with a world-class luxury resort.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Property Management, or a related field preferred
• Minimum of 3-5 years of experience in luxury hospitality, residential management, property management, or resort operations
• Experience working within a luxury hotel, private club, branded residence, or ultra-luxury resort environment strongly preferred
• Exceptional interpersonal, communication, and relationship-building skills
• Strong understanding of luxury hospitality and residential property management operations
• Ability to manage multiple priorities while maintaining impeccable attention to detail
• Strong financial acumen, budgeting, and administrative skills
• Proficiency in Microsoft Office, property management systems, and hospitality technology platforms
• Proven ability to exercise sound judgment, professionalism, and discretion when dealing with high-net-worth homeowners and guests
• Ability to work flexible schedules, including evenings, weekends, and holidays when business needs require

Nice To Haves

• You are passionate about Operations within Residential
• You are a pro-active business partner
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Responsibilities

• Oversee the day-to-day operations of assigned residences, ensuring exceptional presentation, functionality, and readiness at all times
• Serve as a trusted advisor and primary point of contact for homeowners regarding all property-related matters
• Coordinate homeowner arrivals, departures, and special requests to ensure a seamless ownership experience
• Anticipate homeowner needs and implement tailored solutions that exceed expectations
• Conduct regular homeowner outreach and property reviews to ensure satisfaction and identify enhancement opportunities
• Maintain strict confidentiality and professionalism in all homeowner interactions.
• Conduct routine inspections of residences, documenting findings, and implementing corrective action where necessary
• Coordinate preventive maintenance programs and oversee repairs, renovations, and capital improvement projects.
• Manage vendor and contractor relationships to ensure work is completed according to scope, budget, timeline, and luxury service standards
• Monitor property condition and provide recommendations to preserve and enhance property value.
• Ensure all residences are maintained in accordance with brand standards, safety requirements, and best operational practices
• Coordinate all pre-arrival and departure preparations for homeowners and rental guests
• Perform detailed post-departure inspections to ensure residences are restored to brand standards
• Verify residences are fully prepared, stocked, and inspection-ready prior to arrival
• Partner closely with Housekeeping, Engineering, Front Office, Recreation, Security, and Food & Beverage teams to deliver seamless service experiences
• Resolve guest and homeowner concerns promptly, professionally, and effectively
• Maintain oversight of online inventory, reservations systems, and property presentation platforms, conducting regular audits to ensure accuracy and consistency
• Review homeowner statements, reserve accounts, and property-related expenditures to ensure accuracy and transparency
• Review and approve invoices, work orders, purchase requests, and service contracts within established authority levels
• Monitor operating expenses and identify opportunities to improve efficiencies while protecting service standards
• Assist in the preparation of annual budgets, reserve planning, and capital expenditure forecasting
• Provide homeowners with detailed updates regarding maintenance projects, expenditures, and property performance
• Maintain compliance with all company policies, health and safety regulations, and operational procedures
• Ensure furnishings, fixtures, amenities, and owner inventory meet presentation standards at all times
• Promote a culture of excellence and attention to detail throughout all residential operations
• Provide day-to-day operational support for Residential Services, Housekeeping, and associated operational teams
• Participate in recruitment, onboarding, training, coaching, and performance development initiatives
• Promote accountability, engagement, and a culture of luxury service excellence
• Perform other duties as required

Benefits

• DTO (Discretionary Time Off)
• Healthcare benefits
• Health Savings Account and Flexible Spending Accounts
• 401[k] retirement plan with company matching, fully vested, and loan option
• Daily Pay Opportunities
• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
• Fertility & Family Forming Assistance
• Parental leave pay differential
• Pet Insurance
• Hotel discounts
• Free meals
• Fitness & wellness discounts
• LinkedIn Learning membership
• Hearts of Montage community engagement
• Associate’s events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level