Assistant Manager, Support Services
About The Position
Reporting to the Manager, Transit and Fleet, the Assistant Manager, Support Services is responsible for overseeing the repair and maintenance of transit shelters, bus stops, signage, terminals, and other facilities, as well as the oversight of Hostler activities to ensure buses are ready for service each day. In addition, this role is responsible for overseeing technical training for Transit Services personnel and ensuring course program and curriculum development meet technical learning needs. The incumbent also provides leadership, coaching and mentoring to assigned team members. Project management, effective communications, and staff development are key areas for success in this position. Primary responsibilities of this position include: Employee Development: Performs supervisory tasks for assigned team members. Works with team to plan, review transit maintenance requirements and balance workloads. Ensures all processes are consistently in compliance with legislation and that policies are followed to ensure service levels. Mentors, coaches, and provide support to staff to ensure adherence deliverables. Cooperation with internal and external clients: Establishes and maintains effective working relationships with our strategic partners to develop and actively participate in joint initiatives to ensure timely delivery of services. Acts as primary organizational contact between other areas within The Municipality, contractors, and consultants. Departmental Guidance: Researches and advises management on transit contracts. Participates in the development of strategic plans, business plans, and operational budgets. Assists with the development and implementation of effective procurement specifications, administrative directives, and guidelines.
Requirements
- Ability to empower people, and use innovative approaches in situations involving rapid change, shifting priorities, and/or simultaneous demands.
- Excellent organizational, interpersonal, analytical, and communication skills, as well as a demonstrated ability to assess situations from a business perspective.
- Strong team player with a collaborative style and project management and facilitation skills.
- Experience in collision and claims investigation and claims management.
- Experience in development and delivery of training courses is required.
- Knowledge in training principles, methodology, and adult learning theories.
- Demonstrated ability to analyze and interpret data, with a strong aptitude for quickly learning and adapting to various software applications and digital tools.
- Experience working in a government environment and working with sponsors to create best practices.
- Knowledge of safety precautions, methods, and techniques employed in the transit industry.
- Knowledge of transit systems, collective agreements, and operational policies, procedures, and best practices.
- Sound, practical judgment using independent decision making.
- Promotes a safe work environment and strong leadership in effective labour relations.
- Ability to work with and understand spreadsheets and budget controls as well as SAP, and prepare clear, concise reports and recommendations.
- Five (5) years of related experience which may include transit operations, asset management and/or preventive maintenance, or commercial vehicle driver training is required.
- Two (2) years of experience in a supervisory/leadership capacity.
- Submission of a Criminal Record Check.
- A valid Class 5 Operator’s Licence is required as incumbent will be required to operate a personal or municipal vehicle for business use on a regular basis.
Nice To Haves
- Completed course work in collision/incident investigation from a recognized institute is considered an asset.
- Canadian Urban Transit Association (CUTA) training is considered an asset.
- Experience working in a public sector environment with unionized and non-unionized employees is considered an asset.
- A valid Class two (2) driver’s licence and Q Endorsement (Air Brakes) is considered an asset.
Responsibilities
- Performs supervisory tasks for assigned team members.
- Works with team to plan, review transit maintenance requirements and balance workloads.
- Ensures all processes are consistently in compliance with legislation and that policies are followed to ensure service levels.
- Mentors, coaches, and provide support to staff to ensure adherence deliverables.
- Establishes and maintains effective working relationships with our strategic partners to develop and actively participate in joint initiatives to ensure timely delivery of services.
- Acts as primary organizational contact between other areas within The Municipality, contractors, and consultants.
- Researches and advises management on transit contracts.
- Participates in the development of strategic plans, business plans, and operational budgets.
- Assists with the development and implementation of effective procurement specifications, administrative directives, and guidelines.
- Oversees the repair and maintenance of transit shelters, bus stops, signage, terminals, and other facilities.
- Oversees Hostler activities to ensure buses are ready for service each day.
- Oversees technical training for Transit Services personnel and ensures course program and curriculum development meet technical learning needs.
- Provides leadership, coaching and mentoring to assigned team members.
- Manages projects, communicates effectively, and develops staff.
Benefits
- Attractive base salary
- Excellent benefits
- Retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
