Assistant Manager, Service Center

Roadrunner Transportation Services•Bolingbrook, IL

5d•Onsite

About The Position

The Assistant Manager, Service Center is a critical operator within the Operations function, responsible for translating network strategy into disciplined, day-to-day execution. This role exists to ensure the service center runs as a high-performance hub—balancing service quality, cost control, and operational throughput while maintaining strong employee engagement and customer satisfaction. As freight networks and customer expectations grow more complex, the business requires leaders who can coordinate across dock, linehaul, pickup and delivery, and administrative operations with precision. Success in this role means delivering consistent service performance, protecting margins, and building a reliable operating rhythm that scales. This leader acts as the connective tissue between frontline execution and management strategy—stepping in wherever needed to stabilize, improve, and elevate performance.

Requirements

Bachelor’s degree or 2–3 years of relevant operations or logistics management experience (or equivalent combination)
Proven experience supervising, developing, and evaluating operational teams
Strong understanding of transportation, logistics, and service center operations (dock, linehaul, P&D, OS&D)
Financial and analytical capability, including interpreting metrics, labor cost management, and revenue components
Proficiency with business systems and tools, including Microsoft Office; experience with AS/400 and McLeod preferred
Ability to read, analyze, and interpret technical and regulatory documents
Strong written and verbal communication skills with the ability to engage diverse stakeholders
Experience managing sensitive and confidential information with discretion
HazMat certification and forklift qualification (or ability to obtain)

Nice To Haves

Experience within LTL, freight, or transportation network environments
Exposure to contract development and vendor/partner management

Responsibilities

Lead service center execution: Coordinate daily operations across dock, linehaul, OS&D, pickup & delivery, and office functions to ensure seamless throughput. Assign responsibilities, supervise staff, and ensure consistent adherence to operational standards. Step into supervisory and managerial roles as needed to maintain continuity of operations. Maintain on-call readiness to resolve escalations beyond frontline supervision.
Optimize operational performance and cost control: Monitor revenue components, labor expenses, manifests, and key operating metrics (TOCs). Identify cost inefficiencies and partner with leadership to improve operational margins. Audit supply expenses and oversee facility maintenance to ensure cost discipline and operational readiness. Support contract creation with customers, contractors, and partners to align operational and financial outcomes.
Drive service quality and issue resolution: Investigate OS&D claims and ensure accurate, timely resolution. Address complex service disruptions and customer issues with accountability and urgency. Communicate service center performance clearly to the Service Center Manager. Build and maintain positive customer and partner relationships through consistent service delivery.
Build and lead a high-performing workforce: Direct hiring, onboarding, training, and performance management of service center personnel. Recruit and onboard independent contractors and support equipment leasing efforts. Reinforce a culture of accountability, safety, and continuous improvement. Lead by example—sharing expertise and developing team capability across functions.
Align teams to business goals: Partner with leadership and staff to set departmental and service center goals. Communicate HR-related information, including benefits and policies, clearly to employees. Ensure alignment between daily execution and broader company objectives. Participate actively in cross-functional initiatives and continuous improvement efforts.