Assistant Manager - Room Service - MGM Grand

MGM Resorts International • Las Vegas, NV

7d • Onsite

About The Position

As an Assistant Manager Room Service at MGM Grand, you will be responsible for supervising daily room service operations while setting the stage for an exceptional guest experience. Through a warm, welcoming presence and attentive service, you will engage with guests, understand their unique stories and needs, and take ownership of their experience to ensure seamless service delivery. By leading with care, professionalism, and a passion for hospitality, you will help create meaningful, “WOW” moments that guests will remember long after their stay.

Requirements

• High School Diploma or GED
• 2+ Years of Prior Relevant Experience related experience

Responsibilities

• Manage, direct, and supervise all department employees; prepare work schedules to maximize effectiveness of the department in terms of service and labor costs.
• Initiate changes in classification, salary action, transfer, and separation; coordinate weekly schedules and vacations; and monitor individual performance and meet with employees to discuss performance issues periodically.
• Hire and train new and existing employees on job duties; counsel Room Service employees, and document all actions taken.
• Assist guests who call for a private function with the selection of food and beverage items to meet their particular needs; oversee the set up and service at cocktail parties, private functions, and special Food and Beverage functions.
• Coordinate activities with other Food and Beverage Departments as necessary to ensure all functions are ready on time and run smoothly.
• Assist Telephone Dispatchers, Cashiers, and Checkers if problems arise.
• Ensure that all guest checks are properly completed and credited to the proper account, the authorized signature(s) are indicated on all complimentary food and/or beverage orders, and ensure deliveries are logged and accounted for.
• Maintain all Room Service equipment and ensure that materials are cleaned and polished after each use and return to the Room Service area; ensure liquor is returned to the service bar and the appropriate paperwork is completed.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED